Forum Discussion

LadyT's avatar
LadyT
Newbie
6 months ago
Solved

Roku Indoor Camera Setup Issue

Cameras were previously setup when moved can't seem to get camera to go back into setup mode 

  • Hi LadyT,

    Welcome to the Roku Community!

    We understand that you have moved your Roku Indoor camera and now you're having trouble getting it back to setup. We would be more than willing to sort this out for you.

    Before we proceed, we would like to know where you move your camera. Is it in a different location, or just in the same house but in a different room? In the meantime, we suggest the following:

    • Check your internet connection and test your Wi-Fi range.
    If your device has no bars or one bar, try moving or mounting it closer to your router.

    1. Tap the Home screen icon in the Roku Smart Home mobile app from the navigation bar
    2. Select your device
    3. Tap the Settings icon in the Roku Smart Home mobile app in the corner
    4. Select Device info
    5. Check the three bars icon to see the signal quality

    If you move your camera to a different location, you will have to set it up again and reconnect to the internet.

    For reference, please visit our Roku Support article: How to set up your Roku Indoor Camera SE

    We hope to get this sorted out soon. We look forward to your update!

    Cheers,
    Riamie

1 Reply

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator

    Hi LadyT,

    Welcome to the Roku Community!

    We understand that you have moved your Roku Indoor camera and now you're having trouble getting it back to setup. We would be more than willing to sort this out for you.

    Before we proceed, we would like to know where you move your camera. Is it in a different location, or just in the same house but in a different room? In the meantime, we suggest the following:

    • Check your internet connection and test your Wi-Fi range.
    If your device has no bars or one bar, try moving or mounting it closer to your router.

    1. Tap the Home screen icon in the Roku Smart Home mobile app from the navigation bar
    2. Select your device
    3. Tap the Settings icon in the Roku Smart Home mobile app in the corner
    4. Select Device info
    5. Check the three bars icon to see the signal quality

    If you move your camera to a different location, you will have to set it up again and reconnect to the internet.

    For reference, please visit our Roku Support article: How to set up your Roku Indoor Camera SE

    We hope to get this sorted out soon. We look forward to your update!

    Cheers,
    Riamie