I have an inside roku SE that will not factory reset. During the initial install, it would not update. Wifi is great and at recommended 2.4. I’ve held the setup button for 30 seconds and it will not reset. The camera only has a solid red light that shows the power source is connected. It will absolutely not do anything else. I’ve unplugged it, reset wifi, done all the things suggested. There’s no wrong way to press the setup button either.
Same. Got on a support case and they had the same recycled troubleshooting steps.
The real answer is unfortunately: Roku made a bad product and support is not capable of fixing that.
It’s a shame really. I was excited about this smart camera but now I know I cannot build an ecosystem with these. I would LOVE to be proven wrong, and receive a reply with an answer that doesn’t include ‘Remove device from App,’ or ‘Hold Setup button for 15-20s’ etc
Thanks for letting us know about your Roku cameras, which won't reset. We'd like to take a closer look. May we know the exact model of your cameras? Also, check the color of the status light of your cameras and let us know what it is.
What does the status light mean?
Roku Indoor Camera SE (model SCS11X)
Roku Indoor Camera SE (model CS1000R)
For more tips, visit these support websites: How to set up your Roku Indoor Camera (Model CS1000R) | How to set up your Roku Indoor Camera (Latest model SCS11X)
Keep us posted.
Roku Community Team
CS1000R - Solid Red Light that I can’t get rid of. I’ve tried holding the setup button, with different durations each time. (10s, 20s, 30s etc.) I’ve also tried leaving the camera unplugged for 12+ hours to drain the power and when I turn it back on I am greeted with the same red light.
How do I go about getting a replacement? Unless you have some very impressive troubleshooting skills, this device is bricked.
Hi Aad1231,
We get that you're having trouble with the Roku Indoor Camera SE. We're here to help.
Can you share the model number of the camera? Also, you can delete the camera from the Roku Smart Home app and that will reset it. Follow the steps below:
For more tips, click here.
Hope this helps.
Roku Community Team
I have deleted the camera from the app and it still is not resetting the camera. The only thing it is doing is having a continuous red light indicating it has a power source. The light will not blink to start installation. It did the first time I tried it but would not update. Now the camera will not do anything without resetting it. Holding the setup button is not a solution nor is deleting it from the app. Model number is CS1000X
How about you try again to add or set up the camera?
Let's see if that works for you. Try the steps below:
For more setup tips for the Indoor Camera SE (Model CS1000R) click here. If the issue continues, please let us know when and where you bought this camera.
Roku Community Team
I need help, my roku camera indoor se is not factory resetting! I've tried a million times to disconnect the power for 10-20 seconds then plugging it back in and pressing the startup button for 10-20 seconds and waiting 30 seconds. It just stays on the red solid light. I need your help!
Hi ltol0xa,
We understand that your camera won't factory reset. Try the troubleshooting steps we suggested above on this thread, and let us know if it will work for you.
Thanks,
Roku Community Team
Mine is doing the exact same thing
