Forum Discussion

Kay7786's avatar
Kay7786
Newbie
28 days ago

Roku indoor camera SCS11X not connecting to WiFi

I bought two brand new Roku cameras from Walmart. I can get to the part where they ask me to put in the password for the Wi-Fi. I have checked the Wi-Fi. It is 2.4. I have restarted and unplugged all devices and tried a different mobile phone and a different app to set up. Nothing is working to get these cameras to work I can’t get it to get let me hit the next button to get past where it’s asking for the Wi-Fi password

smart home setup

11 Replies

  • Laniann-22's avatar
    Laniann-22
    Binge Watcher
    13 days ago

    I have the same problem with indoor wired one leg camera. No matter what I do it's not connecting. It's not letting me tap next after adding WiFi. This has been going on for couple months. Please help!

    • RokuFelipB's avatar
      RokuFelipB
      Community Moderator
      10 days ago

      Hey, Laniann-22​

      It looks like you're still having issues setting up your Wi-Fi to your Camera. Could you provide a bit more info about this?

      • Have you seen any error messages/codes after adding the Wi-Fi?
      • Can you tell me what troubleshooting steps you tried so far?
      • A video of this will be a great help.

      In the meantime, restart your Camera and Smart Home app.

      We look forward to your response.

      Roku Community Team

      • Laniann-22's avatar
        Laniann-22
        Binge Watcher
        10 days ago

        I tried restarting troubleshooting everything. it just doesn't connect.

  • RokuElizer-A's avatar
    RokuElizer-A
    Community Moderator
    27 days ago

    Hey thereKay7786​!

    Having trouble setting up your new Roku Indoor Camera? We're here to help!

    To better understand what’s going on, can you share a few details?

    • Is your Roku Smart Home app up to date? (You can check for updates in the App Store or Google Play.)
    • Have you tried performing a factory reset on the Roku Camera?


    Also, could you:

    • Send a photo of the issue you’re experiencing.
    • Confirm whether the “Next” button isn’t working when tapped, or if it’s not showing up at all?


    For more troubleshooting steps, check out this article: Troubleshoot Roku camera Wi-Fi connectivity | Official Roku Support

    We appreciate any troubleshooting steps you’ve already tried—feel free to share what you've done so far. This will help us take a closer look.

    Roku Community Team