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Milty60's avatar
Milty60
Newbie
7 months ago

Roku indoor cam will not connect

I have two indoor one leg stand Roku cameras. The first one I connected a month ago when I had Cox cable as my ISP and their provided router. I now have Frontier as my ISP with an Eero wireless router. I have disabled 5g on the router. I have power cycled the router and then the Roku camera. As soon as the Roku camera is plugged in it flashes red. I press the setup button once it continues to flash red and says "Ready to connect" continues flashing red. I hold down the setup button for ten seconds. Flashing red continues and camera states "Ready to connect" every 10 seconds. I never get a blue flashing light. I attempt to connect via the Smart app on my phone - I also deleted and reinstalled Roku Smart Home - I select camera is flashing blue even though it isn't. sates cannot find a camera. I turned off all security on the Eero - power cycled it - power cycled camera - still flashing red - stating "Ready to connect" press setup button - etc - never flashes blue - can't find any cameras. The original camera is working. This is a new camera - Roku replaced my other "Broken" Roku after chatting all the above. Also tried on my home second level floor - different wireless device - different SSID - still same behavior. Any thoughts? 

Thanks, 

Milty60 

 

 

2 Replies

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    7 months ago

    Hi Milty60,

    Welcome to the Roku Community!

    Thank you for informing us that your new Roku Indoor Camera SE is not connecting to the internet and is continuously flashing red. We also appreciate the troubleshooting steps you have already taken to resolve the issue. Don’t worry we are here to assist you.

    Let's see if this will work for you. Visit your app store to check if your Roku Smart Home app is running the latest version.

    • iOS: Open the App Store® on your iOS device and search for "Roku Smart Home mobile app", or visit the online App Store and download the latest version.
    • Android: Open the Google Play™ store on your Android device and search for "Roku Smart Home mobile app", or visit the online Google Play store and download the latest version.

    In addition, we would like to have the following details:

    • Mac address of the device - Can be located at the bottom of the device
    • The latest version of the Roku Smart Home app

    Please keep us posted.

    Thanks,
    Riamie

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      7 months ago

      Hi Milty60,

      Greetings from the Roku Community!

      We are here to follow up on your concern about your Roku Indoor Camera SE not connecting to the internet. Could you please send us a photo of the camera?

      To insert an image in a post:

      1. Start a new post.
      2. Click Insert Image.
      3. Choose an image source location.
      4. Follow the on-screen instructions

      We look forward to your response.

      Cheers,
      Riamie