Forum Discussion

Jmherbert's avatar
Jmherbert
Newbie
2 years ago
Solved

Roku home app on my phone

My smart home app on my phone won't show me the videos that are recorded, it just shows the live feed and my subscription is up to date. Need help ASAP!! PLEASE AND THANKS 

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, Slickstickyrick

    Thanks for reaching back!

    Sorry to hear you're having trouble with the Roku Smart Home app! We're here to help.

    Try these steps:

    1. Uninstall the Roku mobile app from your device.
    2. Reinstall the app. You can visit this link for reference: Roku Smart Home app.
    3. Log in with your credentials.

    Once you’ve done that, check to see if you’re able to log in and if the issue improves.

    Let us know how it goes!

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  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    2 years ago

    Hi Jmherbert,

    Welcome to the Roku Community!

    We're glad to assist you with your query on the Roku Smart Home app. Have you tried removing the app, restarting your device, and re-installing it again?

    Please keep us posted on what you find out, and we will be more than happy to continue assisting you.

    All the best,

    Chel

    • Slickstickyrick's avatar
      Slickstickyrick
      Newbie
      2 years ago

       Every time I try to click on the app on my phone it says sorry not able to open the app at this time or something like that and it just keeps on going back to the home app to sign in repeating if you could shoot me an email thank you

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        2 years ago

        Hi, Slickstickyrick

        Thanks for reaching back!

        Sorry to hear you're having trouble with the Roku Smart Home app! We're here to help.

        Try these steps:

        1. Uninstall the Roku mobile app from your device.
        2. Reinstall the app. You can visit this link for reference: Roku Smart Home app.
        3. Log in with your credentials.

        Once you’ve done that, check to see if you’re able to log in and if the issue improves.

        Let us know how it goes!