Forum Discussion

Jearen's avatar
Jearen
Reel Rookie
2 years ago
Solved

Roku doorbell will not sync time zone

I can not sync my time zone on my doorbell camera. The app states that it is synced, when I check It shows a 2 hour difference. It is correct on my tv but the camera video is different.so if I ever had to file an insurance or police report the time stamp would be off. Any ideas? Thanks in advance.

  • Hi Jearen,

    Thanks for bringing this to our attention. 

    We understand that you're having issues with your Roku device.

    A couple of steps to try:

    • Restart all the devices including the router and Roku device
    • Uninstall and install the app

    Let us know if the issue is persistent.

    Regards,
    Janadee

2 Replies

  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator

    Hi Jearen,

    Thanks for bringing this to our attention. 

    We understand that you're having issues with your Roku device.

    A couple of steps to try:

    • Restart all the devices including the router and Roku device
    • Uninstall and install the app

    Let us know if the issue is persistent.

    Regards,
    Janadee

    • Jearen's avatar
      Jearen
      Reel Rookie

      Thank you, I have the time zone fixed but I can not change to a 12 hour format. but that is alright.

      Thank you for your help.

      Hope you had a nice Holiday : )