Forum Discussion

JamesL1971's avatar
JamesL1971
Binge Watcher
3 years ago
Solved

Roku doorbell will not charge

I have Roku wire-free doorbell bought from Walmart. Now the doorbell will not charge. I am using the charging cord that it came with. Thinking of canceling my subscription and going with another company if I don’t get any help. 

  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Thanks for the added information, Skin1229.

    No worries! Our Support team would be more than happy to assist you further with this. Kindly keep an eye out on your inbox as they will reach you there. In the meantime, we sincerely regret any inconvenience this may have caused you and highly appreciate your patience and understanding. 

    Aside from this, feel free to create a new thread for different concerns. We'd be more than happy to assist you with anything in the best way we can. 

    Kind regards,
    Carly

  • Gonzalez74082's avatar
    Gonzalez74082
    Newbie
    3 years ago

    I’ve been waiting WEEKS to be able to purchase the wireless doorbell. Finally get one and it won’t charge. I’ve tried 4 different power cords and 5+ charger blocks and nothing! I’ve reset the device and everything. 

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      3 years ago

      Greetings Gonzalez74082 

      Welcome to the Roku Community and thanks for posting regarding the issue you are experiencing with charging your Roku Smart Home Wireless Doorbell. I can completely understand how frustrating it can be to wait for a new device and it not be fully functional. I'm sorry to hear about the experience—that's not what we aim for.

      Please be aware that I have passed along your information to our Support team. They will follow up and assist you.

      If you have any other issues in the future, please don't hesitate in posting in the Roku Community again.

       

      Thanks,
      Danny

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    3 years ago

    Greetings JamesL1971 

    Welcome to the Roku Community and thanks for posting regarding the issue you are experiencing with charging your Roku Smart Home Doorbell.

    We would recommend trying to use another USB adapter to see if you are able to charge the Roku Smart Home Doorbell. It's possible that the USB adapter that you are currently using isn't providing adequate power to charge the Roku device.

    Please keep us posted what you find out and we will be able to assist you further.


    Thanks,
    Danny

    • JamesL1971's avatar
      JamesL1971
      Binge Watcher
      3 years ago

      Yes I have tried several different charging cords. Left them on for 2 days at a time. They are not charging the doorbell. This is why I’m on here to let you know that this is not what I expected from Roku. 

      • blount1967's avatar
        blount1967
        Newbie
        2 years ago

        I have the same issue. I have tried many cords and outlets and nothing. 

    • denson48's avatar
      denson48
      Reel Rookie
      3 years ago

      Doorbell camera battery runs down over a couple days.  I have tried to charge it twice.

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        3 years ago

        Greetings denson48 

        Welcome to the Roku Community and thanks for the post regarding your Roku Smart Home Doorbell running out of battery.

        Can you please clarify the issue so we can understand better what you are experiencing? How long are you currently charging the Roku device? Have you tried using another USB adapter to see if that helps the issue you are experiencing? How often are you using the Roku Smart Home Doorbell?

        If you can keep us posted with the above information, we will be able to assist you further.


        Thanks,
        Danny

    • Dutch53's avatar
      Dutch53
      Channel Surfer
      2 years ago

      I tried other charging wires and plugs,it actually feels like it's not making a good connection inside the camera 

      • RokuArjiemar's avatar
        RokuArjiemar
        Retired Moderator
        2 years ago

        Hi! Dutch53,

        Thanks for reaching out to the Roku Community.

        We've passed along your concerns to our Support team. They will follow up and assist you further. 

        Please feel free to let us know if you need any additional assistance!

        Thanks,

        Arjiemar

  • Wisfal's avatar
    Wisfal
    Reel Rookie
    2 years ago

    I tried charging my doorbell last night and it won’t charge. I tried about 10 different cables, 3 different power blocks, different usb ports around the house and power cycling the device. 

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      2 years ago

      Hi Wisfal,

      Greetings and welcome to the Roku Community!

      We appreciate you for sharing this information with us, and we're sorry to hear about the trouble. How long are you charging your Roku doorbell for? In addition, are you seeing a blinking red light when you've plugged the charger into your Roku doorbell?

      Your response would be much appreciated.

      All the best,
      Kash

      • Wisfal's avatar
        Wisfal
        Reel Rookie
        2 years ago

        I’ve had it plugged in for a few hours with each cable. No lights have illuminated on the device nor has the percentage increased.  

  • Winchguy's avatar
    Winchguy
    Newbie
    9 months ago

    I have tried several chords and adapters and my device will not charge.  Any other suggestions?  

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      9 months ago

      Hi Winchguy.

      Welcome to the Roku Community!

      We understand that you are having an issue with your Roku Smart Home Video Doorbell, which is not charging. No worries, we are more than happy to assist you with this.

      For additional assistance, please check your private message. We have sent you further details to help you.

      We look forward to your response.

      Regards,
      Riamie