Roku doorbell powered, not connecting

Question

My roku wired doorbell is installed, got power. Has a solid light. Never blinked for setup, and connection to WiFi. Reset for the 10-15 seconds, still nothing. Tried everything, unhooked it from the wiring, reconnected. Still nothing.i feel I’m running out of options, yet want this to work. Any thoughts?

RokuJohnB · Answer

Hi&nbsp;Kringlerobin,
Welcome to the Roku Community, and thanks for raising this concern directly with us!
We would like to gather more information about your issue with the Roku wired doorbell camera. Are you getting any error messages or codes? Have you tried to restart your modem and router?
With detailed information, we will be able to assist you further.
Thanks,John

Kringlerobin · Answer

I tried the reset of the internet and modem, nothing. No error messages, no messages or anything. No response on it reading the Q-r code, no response to it even acknowledging it’s connected. Just a solid light. The only response I get is when there’s movement near it, then the light goes on for a few seconds.

Kringlerobin · Answer

Hi RokuJohnB,did you get my message? I would like to get this figured out. Please and thanks.

RokuJohnB · Answer

Thank you for keeping us posted,&nbsp;Kringlerobin!
We would like to look further into this issue that you had with the Roku doorbell camera. Please be aware that we have sent you a private message here in the Roku community. Kindly check your inbox.
We look forward to hearing from you soon.
Regards,John

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