Roku Doorbell manually taking pictures and videos?

Same problem with mine ever since I got it a few months ago.

Also I have no 'detection sensitivity' slider in the app but other people do. I'm on pixel 7a android 14. The battery has only been lasting about half a month also. This camera is a mess.

EdBone,

Thanks for the information,

We need to know your phone's make and model, as well as the OS version. To submit a log, access the Roku Smart Home app, go to Account > Roku Support > Submit a log, and take note of the Log ID.

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

Thanks,
Arjiemar

• I tried submitting a log and it says go to settings.  I have android 14. Not sure about os. Could it be one ui?

If you could email me I could send you a picture of all the phone information.  

EdBone,

We have sent you a private message requesting additional information, which you can find in your inbox. Kindly take a moment to check and respond to our message. We appreciate your cooperation.

Thanks,
Arjiemar 

I manually press the camera button to take a still picture and it says go to settings.  All settings are allowed.  This function works perfectly well on all my other cameras.  Why would it be a settings or a function thats not available if it works on 4 other  cameras? Was this the last post, your final recommendation? 

Every other camera I have takes still manual pictures and records manual videos.  Roku app has every permission I can give it. Why would it have the buttons to take still pictures and record manual video like the other cameras that I have and not the  doorbell? I want to get another doorbell for my other door but would rather wait until all the  features I pay for works.  Also I have the paid camera subscription.  

Can we get an update on this?