Roku Doorbell manually taking pictures and videos?
I have done all the recommended steps. Will we ever be able to manually take pictures and videos with out doorbell? Will we be notified? Is anyone working to resolve this issue?
Forum Discussion
Thanks for the update,
We would be more than happy to investigate further, but we will need further details. Can you please provide us with the following information:
- DID/MAC:
- Roku Model:
- Phone make/model:
- OS Version:
- App Version:
By navigating to the Roku Smart Home device model and Mac address (Smart Home mobile app, > Settings> Device Info) and the Log ID (from the Roku Smart Home app, select Account > Roku Support > Submit a log)
Please keep us updated on your findings. We are happy to assist you further and look forward to your feedback.
Thanks,
Arjiemar
Do you want all that information here or just in a log that i submit in the app?
Thanks for the question,
We need all that information. Once we have this information, we can pass it along to the appropriate Roku team for further investigation.
We look forward to working with you to help resolve this issue.Thanks,
ArjiemarThanks for the information,
We need to know your phone's make and model, as well as the OS version. To submit a log, access the Roku Smart Home app, go to Account > Roku Support > Submit a log, and take note of the Log ID.
Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
Thanks,
Arjiemar
