Forum Discussion

EdBone's avatar
EdBone
Binge Watcher
2 years ago

Roku Doorbell manually taking pictures and videos?

I have done all the recommended steps. Will we ever be able to manually take pictures and videos with out doorbell? 

Will we be notified? 

Is anyone working to resolve this issue? 

  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator

    Hello! EdBone,

    Thanks for posting here in the Roku Community!

    We are glad you contacted us about your Roku Doorbell; we are here to help you.

    Can you please specify the issue you are experiencing? What troubleshooting steps have you already taken to try to resolve the problem? What do you mean by manually taking pictures or videos without using a doorbell?
    With more detailed information, we will be able to assist you further.

    Thanks,
    Arjiemar

    • EdBone's avatar
      EdBone
      Binge Watcher

      I have restarted the camera Uninstalled the app restarted my phone. Everything else I read in the post about this topic.  

      When you press the camera button to take a still picture, the app says go to settings to allow. Everything about roku is allowed and the function works on all my other cameras fine. 

      • RokuArjiemar's avatar
        RokuArjiemar
        Retired Moderator

        EdBone,

        Thanks for your response,

        To take a photo of your Wire-Free Video Doorbell SE using the Roku Smart Home App, follow these steps: 

        1. Open the app and select your doorbell. 
        2. On the lower right side, you will see a 3-dot option. Click on it. 
        3. From the options that appear, select the "Camera" button located on the left side. 
        4. Use the camera feature to take a photo of your doorbell.

        Please keep us updated on your progress so we can continue assisting you.

        Thanks,
        Arjiemar

  • EdBone's avatar
    EdBone
    Binge Watcher

    Still not working months later.  Can any android user take still photos or rec videos manually?