Forum Discussion

Mcat12's avatar
Mcat12
Channel Surfer
11 months ago
Solved

Roku Doorbell issues, not a 14 day free trial..

I installed (wired) a Roku Doorbell on Sunday. First off, the 14 day free trial is bull**bleep**, after 4 days I was sent a notice that the free trial is over so I had to subscribe!! I go into the app and while there is mention on other posts about have a detection area, I only have Motion detection sensitivity (Low, Med, High). I have it on high and it does not detect any person walking in front of my house, even though I have Person checked off (as well as everything else) under smart detection. It will catch someone after they are coming up my steps towards the front door. Although there have been times that a package "magically appears" at the door (no person is seen making the delivery!) I have to turn off vehicle notifications - it gets every car that passes by but not a person in sight. And to boot I seem to have a phantom bell (my inside original bell) that rings very lightly in the background for no reason like it's a windchime lol. To say I am not impressed by this Roku doorbell is obvious. I had an old Ring doorbell that I was not happy with and thought this would be better. I am still not happy.

smart home subscription
  • RokuJohnB's avatar
    RokuJohnB
    10 months ago

    Thank you for staying in contact and sharing the extra details, Mcat12!

    We will be more than happy to assist you further with this issue that you had with the Roku doorbell camera since it was not detecting the motion of a person. Please try to remove the Roku doorbell camera, and re-set it up back again.

    Use the following instructions to unlink your smart home device from the device's Settings screen. 

    1. On the Home screen, select your smart home device.
    2. Tap Settings.
    3. Scroll down and tap Delete device.
    4. Tap Delete or Yes to confirm your selection.

    Connect your video doorbell and chime.

    1. Add your video doorbell.
    2. Connect to Wi-Fi.
    3. Scan the QR code.
    4. Finish Set up.
    5. Add your chime.

    You may also want to check out this support article here:

    Hope you'll find this useful. Please keep us posted if the problem still persists.

    Kind regards,
    John

5 Replies

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    11 months ago

    Hi Mcat12,

    Thank you for posting here in the Roku Community!

    We understand you are having a problem with the Roku doorbell camera, which was unable to detect a person. We're happy to assist you. Please try to restart your Roku camera by selecting the camera on the app, tapping the gear icon or settings, and selecting restart device.

    If the problem still persists, please keep us posted.

    Best regards,
    John

    • Mcat12's avatar
      Mcat12
      Channel Surfer
      10 months ago

      Thank you for replying to ONE of my problems. The app does not have anything that says you can restart the camera. In settings there is: Detection Settings (that ONLY has Low-Medium-High); Event Recordings (in which I have Person toggled to on); Notifications (everything toggled on); Advance Settings --None of those has anything where you can restart the doorbell. Are you giving me directions for a different app?? A different device that has different app features??

      So yeah I still have the problem

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        10 months ago

        Thank you for staying in contact and sharing the extra details, Mcat12!

        We will be more than happy to assist you further with this issue that you had with the Roku doorbell camera since it was not detecting the motion of a person. Please try to remove the Roku doorbell camera, and re-set it up back again.

        Use the following instructions to unlink your smart home device from the device's Settings screen. 

        1. On the Home screen, select your smart home device.
        2. Tap Settings.
        3. Scroll down and tap Delete device.
        4. Tap Delete or Yes to confirm your selection.

        Connect your video doorbell and chime.

        1. Add your video doorbell.
        2. Connect to Wi-Fi.
        3. Scan the QR code.
        4. Finish Set up.
        5. Add your chime.

        You may also want to check out this support article here:

        Hope you'll find this useful. Please keep us posted if the problem still persists.

        Kind regards,
        John

  • Nina74's avatar
    Nina74
    Newbie
    3 months ago

    My doorbell will not stay online at all maybe for one day .... I need help ans u can get know help from roku at all I have pay for 2 doorbell and none of them will stay on line ....

    • RokuReynan-L's avatar
      RokuReynan-L
      Retired Moderator
      3 months ago

      Greetings, Nina74.

      Thanks for reaching us about having an issue with the doorbell not staying online. We'd like to know more about this.

      May we know what error message you're having with the doorbell? 

      We'll wait for your response.

      Thanks,
      Roku Community Team