Forum Discussion

Lbtk's avatar
Lbtk
Reel Rookie
7 months ago
Solved

Roku Camera won't Setup

Hello! 

I have an indoor Roku camera that I removed from the app following the instructions. Now, I am unable to set it up again. I have done all steps listed in this forum and none work. The red light remains solid and I am unable to get it to the blinking phase (yes, I pushed the set up button, yes, I held it down, yes, I attempted this multiple times, yes, I have tried unplugging it and switching outlets). 

What to do when the instructions do not work? 

cameras & doorbells
smart home setup
  • RokuReynan-L's avatar
    RokuReynan-L
    4 months ago

    Hi, Frannieh1130.

    Greetings from the Roku Community!

    Thanks for reaching us about this. We're here to help.

    Here are some steps you can try:

    • Confirm the plastic protective lens film is removed from the Camera.
    • Clean the lens using a soft cloth.
    • Make sure the entire QR code is visible by the camera and nothing is obscuring the code.
    • If the screen on the mobile device is larger than 5.5 inches, you may need to hold your camera or doorbell more than 5 inches from the QR code.

    If the issue persists, please let us know.

    Thanks,
    The Roku Community Team

     

12 Replies

  • Hippielove's avatar
    Hippielove
    Newbie
    5 months ago

    I had to reset due to someone logging in now cameras won’t hook up 

     

    • RokuReynan-L's avatar
      RokuReynan-L
      Retired Moderator
      4 months ago

      Hi, Hippielove.

      Greetings from the Roku Community!

      We appreciate you reaching us about having an issue resetting your camera. We'd like to know more about this. 

      What is the status light of the camera? Also, is there any error message when you try to set it up?

      We'll wai for your response.

      Thanks,
      The Roku Community Team

      • Frannieh1130's avatar
        Frannieh1130
        Newbie
        4 months ago

        Model CS1000X - indoor camera 

        I will not scan QR CODE .. I tried restarting equipment, switching power outlets, I bought it from Walmart few weeks ago. I made sure I'm using 2.4 for wifi, I've tried using a iPhone, Google phone, Motorola phone and my Samsung 6 lite tablet and still won't scan QR code. Please help

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    7 months ago

    Hi Lbtk,

    Welcome to the Roku Community!

    Thank you for bringing to our attention that you are having trouble setting up your Roku camera again after removing it from the Roku Smart Home app. Now, it is stuck on a solid red status light. We would be more than willing to sort this out for you.

    Before we proceed, please ensure that your Roku Smart Home app is running the latest version. Additionally, we would like to know the following:

    • When did you purchase this Roku camera, and what is the model?
    • How long have you been experiencing the issue?
    • Are you getting any error codes/messages on the Roku Smart Home app? If so, what is the error?

    We look forward to your update.

    Regards,
    Riamie

    • Lbtk's avatar
      Lbtk
      Reel Rookie
      7 months ago
      • When did you purchase this Roku camera, and what is the model? - just got it this week, it is an indoor camera SE with the two legs 
      • How long have you been experiencing the issue? - several days 
      • Are you getting any error codes/messages on the Roku Smart Home app? If so, what is the error? - none, however one of my other cameras I’ve had for lever a year says it has disconnected (code 45) and I haven’t been able to successfully reconnect it. 
      • RokuRiamie-D's avatar
        RokuRiamie-D
        Community Moderator
        7 months ago

        Hi Lbtk,

        Thank you for the response!

        We appreciate the information you provided. We would like to know where you purchased this Roku Camera and the model. You can locate the model at the bottom of the camera.

        In the meantime, we suggest you restart your router and modem by unplugging them from the power source. Before you connect the Roku camera again, make sure to check your modem to see if it is completely loaded.

        Please keep us posted.

        Regards,
        Riamie