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MG66's avatar
MG66
Newbie
2 years ago

Roku Camera goes offline and cannot connect

I am soooo disappointed in the Roku wireless remote cameras! System worked foe about a week. Then was unable to view the livestream but still sent notifications and recorded events. Then cameras would occasionally go offline in addition to previous issues. Now cameras are offline, will not connect, will not record events, will not send notifications, cannot view live..... They are WORTHLESS!! So frustrated and disappointed. Paid a good amount for them.and pay the monthly fee for cloud service. And no resolution from Roku. Nothing ever solved, just the same shut off, reconnect, etc, etc. I'm done 

5 Replies

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  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi MG66,

    Greetings from the Roku Community!

    We regret to hear about this experience and for the inconvenience this has caused you.

    I have reviewed your account, and it seems like one of our Support team members has already taken care of this matter. However, I understand that this may not have resolved the issue completely, and I want to assure you that we're doing everything we can to find a solution.

    I'll forward an update to them and please keep an eye on your email address for an update.

    Thanks,
    Rey

    • M1n1m388's avatar
      M1n1m388
      Reel Rookie
      2 years ago

      RokuERey I find that reply ridiculous and tone deaf to what the original post said. SUPPORTS "SUPPORT" DOESNT HELP! Support closed the case because they were done with them. I unfortunately had the same experience! I just bought 3 cameras. All say offline, I can't livestream because it needs a firmware update that keeps failing, but I get notifications on movement and sound in my home with 12 sec recordings. If it's "offline" then why can it do that, huh? I'm returning these cameras after this weekend. Roku sucks.

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        Hi M1n1m388,

        A warm welcome here in the Roku Community!

        This is not the expected experience we wanted to hear, and we're sorry for the inconvenience.

        I see that you've done a couple of troubleshooting on this issue as I review your account. In this case, we'll have more information so that we can take a closer look into it.

        Please provide us with the details below.

        • Log ID: From the camera, go to settings > gear > support > submit log.
        • Firmware version

        Once information is available, we'll be able to forward this to the right team.

        Thanks,
        Rey