Forum Discussion

Krista52's avatar
Krista52
Channel Surfer
2 years ago

Roku camera app freezes when viewing live stream

I’m trying to watch the Roku camera app on my Roku tv but it comes on and then freezes on the last thing it saw when I clicked the app. It’s working fine on my phone but I’m using my phone and want t...
Jp1023's avatar
Jp1023
Reel Rookie
2 years ago

Im having the same exact issue with mine on my roku tv. Its always worked perfect until the last week or so. So frustrating!

Krista52's avatar
Krista52
Channel Surfer
2 years ago

Mine just started as well. It’ll work on my phone and as soon as I click on the app the live stream is  frozen. 

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    2 years ago

    Hi Krista52,

    Thank you for the update.

    We recommend you try the following:

    • Check for updates
    1. From the Roku Home screen, highlight the Roku Camera app
    2. Press the star button on your Roku remote (*)
    3. Select Check for updates
    • If the issue persists, please try again to remove the app and system restart the Roku TV before adding it back.
    1. From the Roku Home screen, highlight the Roku Camera app
    2. Press the star button on your Roku remote (*)
    3. Select Remove app
    4. Go back to the Roku Home screen and select Settings
    5. Select System
    6. Select Power then select System Restart
    • To add the Roku Camera app again follow the steps below:
    1. From the Roku Home screen, select the Search tab
    2. Type in "Roku Camera"
    3. Highlight the Roku Camera app from the right side of the screen.
    4. Press the OK button on your Roku remote and select Add App.

    We recommend you try these troubleshooting steps, and we look forward to your response.
    Regards,
    Riamie

    • Krista52's avatar
      Krista52
      Channel Surfer
      2 years ago

      I have done all these things and it’s still doing the same thing. 

      • RokuRiamie-D's avatar
        RokuRiamie-D
        Community Moderator
        12 months ago

        Hi Krista52,

        Thank you for the response!

        We're reaching out to follow up on the issue you've been experiencing with your Roku TV, specifically the freezing that occurs while streaming live footage from the Roku Camera. Could you please let us know if you're still encountering this problem?

        We look forward to your response.

        Regards,
        Riamie