Forum Discussion

Krista52's avatar
Krista52
Channel Surfer
2 years ago

Roku camera app freezes when viewing live stream

I’m trying to watch the Roku camera app on my Roku tv but it comes on and then freezes on the last thing it saw when I clicked the app. It’s working fine on my phone but I’m using my phone and want t...
RokuRiamie-D's avatar
RokuRiamie-D
Community Moderator
2 years ago

Hi Krista52,

Welcome to the Roku Community!

Thanks for sharing with us your issue about the Roku camera app on your Roku TV that keeps on freezing when you try to use the application. We'd be glad to assist you with this.

Let's see if this will work for you.

  • Check the other applications on your Roku TV to see if this only happened to the Roku Camera app.
  • Check your internet connection: 
    Open a web browser on your mobile device and visit a public website such as www.roku.com. If this fails proceed with the next steps.
  • Restart your router:
  1. Unplug the modem from the power source
  2. Wait for 10 seconds
  3. Plug it back and wait until it loads before you connect again your camera.

If the issue continues, try downloading a Roku Camera app on another Roku device or TV, if possible, to see if the same problem occurs.

Please keep us posted.

Regards,
Riamie

Krista52's avatar
Krista52
Channel Surfer
2 years ago

All my other applications are working fine, it’s just the Roku Camera app. It’s working fine on my other tv and on my phone. 

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    2 years ago

    Hi Krista52,

    Thanks for the response!

    We appreciate you for providing more details about your issue with the Roku camera app on your Roku TV.

    To further investigate the issue, we would like to know the details below:

    • What is the exact model of your Roku TV model, serial number, device ID, and OS version (this can all be found in Settings > System > About)
    • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
    • If possible, could you send us a video clip of the issue you are seeing on the Roku TV screen? Here are the steps on how to upload a video clip on Roku Community:
      You'll have to use Google Drive to upload a video to the Roku Community.
    1. Share the video on Google Drive with "Anyone with the link" access.
    2. Copy the shareable link and paste it into the Roku community forum when creating your post. (You cannot directly upload a video from Google Drive to the Roku community, you need to share the link instead.)

    Providing these details will help us to look closely into the issue. We look forward to your response.

    Regards,
    Riamie

      • RokuRiamie-D's avatar
        RokuRiamie-D
        Community Moderator
        2 years ago

        Hi Krista52,

        Thanks for providing more details.

        We would appreciate it if you could provide us with more detailed information regarding your experience with the Roku camera app. Specifically, we would like to know if you are able to successfully open the app and view event recordings or the live feed. Are you encountering any freezes while trying to watch event recordings or during the live stream?

        Also, could you please send us a photo of what you can see on the TV screen when the issue occurs? It seems like the link that you have sent is not working. How do I insert an image in a post?

        Additionally, can you navigate through the app without issues, or are you experiencing difficulties that prevent the live stream from loading? Your insights will help us better look closely into the situation.

        We look forward to your response.

        Regards,
        Riamie