Forum Discussion

yves211's avatar
yves211
Newbie
6 months ago
Solved

Roku Camera App - Carousel new feature

the new roku camera app has carousel included, how to disable that annoying new feature, can i revert to the 

  • RokuRiamie-D's avatar
    RokuRiamie-D
    6 months ago

    Hi Community users!

    Greetings from the Roku Community!

    Thank you for your feedback regarding the new features of the Roku Camera app, specifically the Carousel. We want you to know that our Roku team is aware of your input.

    However, you have the option to elect the Camera Carousel item to the bottom by following the steps below:

    1. Select the Carousel item
    2. Press the star * button on your Roku remote
    3. Choose Reorder Camera list
    4. Move the Carousel to the bottom by pressing the arrow down button of your Roku remote

    To learn more about Carousel features, please visit our Roku support article: Use Camera Carousel view to cycle through Roku Smart Home video feeds

    We appreciate your patience and cooperation as we work to improve the app's features. Thank you for your understanding.

    Cheers,
    Riamie

22 Replies

  • reptem1970's avatar
    reptem1970
    Roku Guru
    6 months ago

    lol They marked a solution to this, which has nothing to do with what you asked. Typical from ROKU support. The carousel feature cannot be disabled. It has ruined what was already a bad streaming feature since they did all the updates over the summer. Now the cameras disconnect, freeze, lag, and miss more notifications then ever before since adding the carousel. ROKU would be advised to FIX their glitchy streaming software & firmware before adding new features that make things worse. These cameras and the whole smart home platform is nothing but a gimmick and a money grab. They are not effective at what they are advertised for, security. 

    • Sadie65's avatar
      Sadie65
      Reel Rookie
      6 months ago

      I'm having the same problem with my camera since they added the carousel on the tv. Hope they fix it soon.....

      • reptem1970's avatar
        reptem1970
        Roku Guru
        6 months ago

        Good luck. We have all been waiting for them to fix the problems they create with the cameras and service for a very long time. The tv streaming service is absolutely ruined now. If you watch your time stamps, they freeze after a few seconds and become still images, not live streams. 

    • tbnmaw100101's avatar
      tbnmaw100101
      Channel Surfer
      6 months ago

      Yea to all …I was in with support he kept giving me directions…I was I know how to use it …I want it stopped! 

  • tbnmaw100101's avatar
    tbnmaw100101
    Channel Surfer
    6 months ago

    I know it is annoying…I have give support my 2 cents on the new feature…:seriously how do add something with no way to opt out? 

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    6 months ago

    Hi yves211,

    Welcome to the Roku Community!

    Thank you for inquiring about the new feature of the Roku Camera app, "Camera Carousel." We would be more than willing to provide you with further details.

    A Camera Carousel feature will allow you to cycle through live feeds from Roku Smart Home cameras and video doorbells on your TV. Feeds switch based on motion/sound detection or a timed rotation, enabling seamless monitoring of multiple cameras.

    What this means for you:   

    • You can monitor multiple camera feeds effortlessly using the Roku Cameras app.
    • Feeds rotate every 15-45 seconds (user-defined) or switch automatically when motion or sound is detected.
    • You can customize rotation settings, such as switching based on activity, time, or both.
    • Full-screen viewing, reviewing events, and manual switching between feeds are supported.
    • Battery-powered cameras with low battery levels or offline cameras are excluded from the timed rotation.

    We hope you find this information helpful. Please let us know if there's anything else we can assist you with.

    Cheers,
    Riamie

    • Tokerie's avatar
      Tokerie
      Newbie
      6 months ago

      What you are suggesting does not work. Can the carousel option be opted out. It makes the operation of the cameras horrible.

      • reptem1970's avatar
        reptem1970
        Roku Guru
        6 months ago

        Tokerie no, it can't be disabled or turned off. Its broken the tv streaming feature of the cameras. 

    • Max59's avatar
      Max59
      Channel Surfer
      6 months ago

      My cameras were finally doing fine until you added this feature..It may not be so aggravating if their was a option to turn the carousel OFF..

      Also a better option imo would have been to give us the option of a split screen view rather than a carousel..I would rather have the option to be able to view both my cameras on one screen rather than carousel.. SPLIT SCREEN VIEWING option would be better..but also still have the option of going to one camera or the other please and thank you 

      • reptem1970's avatar
        reptem1970
        Roku Guru
        6 months ago

        RokuRiamie-D 

        The answers you posted are not solutions to the question that was asked. Yet, they are marked as solutions...

        There is no way to turn Off the carousel, and the carousel feature has broken the tv streaming feature. All cameras only show a few seconds of a blurry live stream before they freeze and become a still image. 

        They are still streaming on the app without freezing for now, but the tv stream is useless now.