Roku Camera “Cannot find the specific network name”
Roku Camera “Cannot find the specific network name” when i entered the right wifi name and password. Can anyone please help me? I tried this several times and it wouldn’t work.
Hi 123brianh,
Welcome to the Roku Community!
Thanks for reporting your issue with your Indoor Camera 360 SE not connecting to your new internet connection. We would be more than happy to help you with this issue.
Please be informed that if you connect your camera to a new internet service, you will need to reset your Roku camera.
Please follow the troubleshooting steps below:
Reset your device:
- Open the Home screen
- Select your device
- Tap Settings
- Scroll to the bottom of the page and tap Delete device
Connect or Set up your device again:
- Add your camera
- Tap the plus sign from the navigation bar and select Add device
- Select Cameras & doorbells and choose Indoor Camera 360
- Make sure your camera is powered on and the status light is flashing red, and then tap Next
- Press the Setup button on the bottom of your camera and listen for "Ready to connect". When you hear the phrase, check the box and tap Next
- Connect to Wi-Fi
- Your 2.4GHz wireless network should be listed in the Wi-Fi network name pull-down
- Learn how to identify and connect to your 2.4GHz network
- Enter your password and tap Next
- Scan QR code
- Hold your camera about 5 inches from the QR code and listen for "QR code scanned. Please wait." When you hear the phrase, check the box and tap Next
- Learn what to try if your camera cannot scan the QR code
- Finish setup
- After you hear “Setup completed”, the status light turns solid blue and your camera is ready to use
- Name your camera and press Finish
For more details, please visit our Roku Support article: How to set up your Roku Indoor Camera 360° SE
We hope you find this information helpful.
Regards,
Riamie
