Forum Discussion

jcm63's avatar
jcm63
Reel Rookie
5 months ago

Roku Battery Camera cannot get past the setup.

Just bought this device on sale at Amazon for $59, hoping to set it up on the deck outside (description is that it is both indoor and outdoor), and cannot get past the setup. The Roku smart app got me started, but after scanning the qr code on the back of the 'station,' it wants me to type in a MAC address (which it states is on the back also), and there is NO "MAC" on the device, so I tried typing in one of the identification numbers, and the error code was that MAC numbers only use the numbers 0-9 and letters A-F.  Nothing like that is on the back of the station!! Help.

smart home setup

2 Replies

  • dbgonzalez12345's avatar
    dbgonzalez12345
    Channel Surfer
    5 months ago

    I had the same issue with one of two outdoor solar powered camera when I updated the Wi-Fi password. All the door and window sensors and doorbell camera worked fine. Tech support was no help. I ended up deleting everything and starting over. I reinstalled the app and added everything back a sensor / camera at a time, PITA.  

  • RokuSuzyL's avatar
    RokuSuzyL
    Community Moderator
    5 months ago

    Welcome jcm63​ 

    Sorry to hear you're running into trouble setting up your Roku Battery Camera. Just to make sure we’re on the same page, can you confirm which camera you're trying to set up? If you can, please share a photo of it with us.

    We’ll take a closer look once we have that info.

    Roku Community Team