Forum Discussion

Jackrl1988's avatar
3 months ago

Roku App "Network Timeout" when attempting to change setting in any camera.

I have 4 wireless outdoor cameras on my base. They're all set up and working. I can watch them live or watch recorded clips. The problem I'm having is I can't go in and change any of the settings such as cooldown time, what notifications I want, etc. Any time I click on these options and attempt to change anything, it attempts to apply the setting change and then gives me a "Network Timeout" error. I've tried all the pointless restarting troubleshooting nonsense that doesn't work. These cameras are utterly useless at this point if I can't change the settings that are needed. I can't even click the Roku Support tab on those cameras in the app. It just opens up a blank screen. 

1 Reply

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator

    Hi Jackrl1988,

    Thanks for sharing your concern.

    We'd like to look closely into your issue. Share us with some details below:

    • Does it only happen on your Outdoor cameras?
    • Have you updated the Roku Smart Home app and the camera firmware?
    • Did you restart your router and try using another mobile device?

    Providing this info will help us to look closely into the issue. Keep us posted.

    Roku Community Team