Forum Discussion

VSobotka's avatar
VSobotka
Newbie
10 months ago

Roku 360 SE Indoor camera volume is barely audible

Roku 360 SE Indoor camera volume is barely audible. You can only hear through the camera when you put your ear on the device. Seems several others have encountered this but I am not reading a solution. Please advise.

1 Reply

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    10 months ago

    Hi VSobotka,

    Welcome to the Roku Community!

    Thank you for letting us know about your issue with the Roku Indoor Camera 360 SE that is barely to hear. No worries, we would be glad to assist you with this concern.

    Let's see if this will work for you. Try uninstalling and reinstalling the Roku Smart Home app, but if that does not resolve the issue, please follow the troubleshooting steps below.

    Restart your camera: 

    1. Unplug the USB cable from the back of your camera
    2. Wait 10 seconds
    3. Plug the USB cable back into the power input port on your camera

    Remove your camera from the Roku Smart Home app:

    1. Open the Home screen
    2. Select your device
    3. Tap Settings
    4. Scroll to the bottom of the page and tap Delete device
    5. To add it back please refer to this support article: How to set up your Roku Indoor Camera 360° SE

    If after these troubleshooting steps, your Roku Indoor Camera 360 SE is still having the same issue, kindly provide us the following details so that we can coordinate it with our appropriate team.

    • DID/MAC ID:
    • Firmware version:
    • Log ID (to locate this, pull up the home page of your Roku smart home app > select Account > Roku Support > Submit a log)

    We look forward to your response.

    Regards,
    Riamie