Forum Discussion

sparsons's avatar
sparsons
Newbie
2 years ago
Solved

Removing another user from account. PERMANENTLY

How does one go about removing a user from my account so there for the other user can't log into my smart camera or anything. I've changed my password, I've disconnected then reconnected to the device and they still can see on it 

  • RokuERey's avatar
    RokuERey
    2 years ago

    Hi sparsons,

    A warm welcome here in the Roku Community!

    We appreciate you for reaching out about this. Please be aware that we don't have any option to remove a user from the account once the user is already logged in. It needs to be signed out manually from that phone.

    For additional assistance, we would recommend contacting our Support team about this. Choose the option for Roku Smart Home.

    Let us know if there's anything else we can do to further assist you.

    Thanks,
    Rey

     

3 Replies

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi sparsons,

    A warm welcome here in the Roku Community!

    We appreciate you for reaching out about this. Please be aware that we don't have any option to remove a user from the account once the user is already logged in. It needs to be signed out manually from that phone.

    For additional assistance, we would recommend contacting our Support team about this. Choose the option for Roku Smart Home.

    Let us know if there's anything else we can do to further assist you.

    Thanks,
    Rey

     

    • Mstee's avatar
      Mstee
      Newbie
      9 months ago

      I’ve never given permission for them to use my I nod to watch my tv at there home in at different town