Forum Discussion

stweedle's avatar
stweedle
Channel Surfer
2 years ago
Solved

Re: Roku Smart Bulb "RED LIGHT STUCK"

Thanks, lamp was not on a dimmer. I would follow factory reset procedures and the bulb would remain red. In the end, I was able to return the bulb to the store which is how I ultimately mitigated the...
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Welcome and thank you for posting here at the Roku Community, stweedle!

    We'd be more than happy to further assist you with your issue. 

    To reset it, press the on and off switch of your Roku Smart Bulb three (3) times. After doing so, you can confirm if it has been paired again from the Roku Smart Home app. 

    Keep us posted on how it goes and we'll go from there. Hope this helps! 

    Kind regards,
    Carly

  • RokuEuniceL's avatar
    RokuEuniceL
    2 years ago

    Hi stweedle,

    Thanks for keeping us posted here in the Roku Community!

    Can you please confirm whether or not a dimmer switch is active in the socket where the bulb is attached? If the bulb is controlled by a dimmer switch, try to turn it all the way up before performing another test.

    Please be advised that using the physical dimmer switch will result in functionality issues and that the bulb needs to have its brightness changed using the app. Test a different socket that is not dimmer to see if the problem still exists.

    The bulb is in a lamp to ensure that both the lamp's switch and the light switch are switched on if the bulb isn't running through a dimmer switch. Verify that "Power Loss Recovery" is set to "Turn on the lights." Turn the light three times off and on to perform a factory reset, then reinstall the software. To see if the original location is the problem, move the bulb to another area.

    Let us know how it goes.

    Kind regards.

    Eunice

stweedle's avatar
stweedle
Channel Surfer
2 years ago

I went through those steps... I can't seem to get the color light into pairing mode. Any further thoughts?

RokuEuniceL's avatar
RokuEuniceL
Retired Moderator
2 years ago

Hi stweedle,

Thanks for keeping us posted here in the Roku Community!

Can you please confirm whether or not a dimmer switch is active in the socket where the bulb is attached? If the bulb is controlled by a dimmer switch, try to turn it all the way up before performing another test.

Please be advised that using the physical dimmer switch will result in functionality issues and that the bulb needs to have its brightness changed using the app. Test a different socket that is not dimmer to see if the problem still exists.

The bulb is in a lamp to ensure that both the lamp's switch and the light switch are switched on if the bulb isn't running through a dimmer switch. Verify that "Power Loss Recovery" is set to "Turn on the lights." Turn the light three times off and on to perform a factory reset, then reinstall the software. To see if the original location is the problem, move the bulb to another area.

Let us know how it goes.

Kind regards.

Eunice