Re: Roku indoor camera 360 se wont connect to WiFi network

A warm welcome here in the Roku Community, Dh55!

We understand that you are having an issue connecting your Roku Indoor Camera 360 to the network. We're here for assistance. 

Please be advised that smart home devices can't be connected to both networks and are only compatible with 2.4 GHz. 

Once the internet router is connected to the 2.4 GHz network and still won't connect, we suggest you do the following steps:

• Power cycle the camera: Unplug the camera from the power outlet. Wait for 30 seconds, then replug it back.
• Restart your internet router: Unplug the power cable from the back of the router or gateway. Wait 60 seconds, then reconnect the power cable to the back of the router.
• Make sure that the camera is not more than 10 ft. away from the internet router.

If the issue persists, you can try to uninstall and reinstall the app and use a different mobile device if possible.

For more information about fixing connectivity issues for smart home devices, you can visit this link: How to fix Roku Smart Home device offline issues.

We hope that you find this information useful. Please let us know if there's anything else we can assist you with.

Best regards,
Jess

Thank you for the response, Dh55!

Please be advised that you need to disable the 5.0 GHz. network, as we have stated that all of the smart home devices are only compatible with 2.4 GHz. network.

You can refer to this article for more information on the internet requirements for setting up smart home devices: Why is my Roku Smart Home device not connecting to the app/internet during setup

Please let us know if there's anything else we can help you with.
Best regards,
Jess