Forum Discussion

akshayp's avatar
akshayp
Newbie
2 years ago
Solved

Roku 360 camera not sending the notification to iphone 13

I have set up roku 360 camera but it’s not sending notifications to Iphone 13,i have turned on notifications both on device and the app ,can you please help me to solve this
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    A warm welcome here in the Roku Community, akshayp.

    If your Roku Smart Camera isn’t sending notifications, try these steps:

    1. Turn notifications off and on:

      • Tap the bell icon in the top right of the mobile app home page.
      • Select “Turn off notifications” (a slash will appear through the bell).
      • Tap the bell icon again to turn notifications back on.
      • Test if notifications work now.

    2. Check camera notification settings:

      • Go to Livestream > Gear Icon > “Notifications”.
      • Make sure “Send Notifications” is turned on (the circle should be on the right, and purple on the left).

    3. Log out and back in:

      • Tap "Account" in the bottom left, then "Sign Out".
      • Tap "Use a different Roku account" and follow the sign-in steps.

    4. Test notifications:

      • After logging in, leave the app and lock your phone.
      • Trigger motion on the camera and see if the notification comes through (it may take up to a minute).
      • Note: You won't receive notifications if the app is open when motion is triggered.

    Please let us know how it goes and we would be more than happy to continue assisting you from there.

    Thanks,
    The Roku Community

RokuCarly's avatar
RokuCarly
Community Moderator
2 years ago

A warm welcome here in the Roku Community, akshayp.

If your Roku Smart Camera isn’t sending notifications, try these steps:

  1. Turn notifications off and on:

    • Tap the bell icon in the top right of the mobile app home page.
    • Select “Turn off notifications” (a slash will appear through the bell).
    • Tap the bell icon again to turn notifications back on.
    • Test if notifications work now.

  2. Check camera notification settings:

    • Go to Livestream > Gear Icon > “Notifications”.
    • Make sure “Send Notifications” is turned on (the circle should be on the right, and purple on the left).

  3. Log out and back in:

    • Tap "Account" in the bottom left, then "Sign Out".
    • Tap "Use a different Roku account" and follow the sign-in steps.

  4. Test notifications:

    • After logging in, leave the app and lock your phone.
    • Trigger motion on the camera and see if the notification comes through (it may take up to a minute).
    • Note: You won't receive notifications if the app is open when motion is triggered.

Please let us know how it goes and we would be more than happy to continue assisting you from there.

Thanks,
The Roku Community