Forum Discussion

CharlesWM's avatar
CharlesWM
Reel Rookie
3 years ago
Solved

Purchased a Subscription, but Doorbell Not Recording Video

I purchased a subscription two days ago (January 7th) so I can continue to record video on my new Roku Doorbell camera.  However, I am only receiving still photos and no video.  I tried troubleshooti...
  • CharlesWM's avatar
    CharlesWM
    3 years ago

    I was able to contact a representative from Roku who linked my subscription to my camera.  This is now resolved.

renojim's avatar
renojim
Community Streaming Expert
3 years ago

Is this on the app or are you using a memory card?  The events in the app don't show a video?

  • CharlesWM's avatar
    CharlesWM
    Reel Rookie
    3 years ago

    I was able to contact a representative from Roku who linked my subscription to my camera.  This is now resolved.