Forum Discussion

Gretagarbo's avatar
3 years ago
Solved

Professional Monitoring Loss of Electricity, Internet or After Trigger Breakage Backup Features

The service with Noonlight does not clarify what happens if the system cannot reach the central monitoring if the home has a loss of electric, or internet. Is there some feature whereby central monitoring checks if it hasn’t been contacted by a home system then what happens?

  • Greetings Gretagarbo 

    Welcome to the Roku Community and thanks for posting your inquiry.

    Please be aware that if you lose power or internet with your home system, Noonlight will not be notified due the lack of internet connectivity. In addition, your home system will sound the alarm on the hub, if an alarm is triggered while on battery backup, should you lose power and internet connectivity.


    Thanks,
    Danny

1 Reply

Replies have been turned off for this discussion
  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator

    Greetings Gretagarbo 

    Welcome to the Roku Community and thanks for posting your inquiry.

    Please be aware that if you lose power or internet with your home system, Noonlight will not be notified due the lack of internet connectivity. In addition, your home system will sound the alarm on the hub, if an alarm is triggered while on battery backup, should you lose power and internet connectivity.


    Thanks,
    Danny