Forum Discussion

Jaz2022's avatar
Jaz2022
Binge Watcher
29 days ago

Problem with SD cards in cameras

I have 10 cameras for at least 3 years and I am upset with how the SD cards operate. I have a paid subscription but also have SD cards in the cameras for backup. Here are my concerns: (1) Every time you do a firmware update to the cam it no longer recognizes the SD card. I have to remove all the cards and reformat them and reinsert them before they start working again. This is  pain since some are installed outdoors and need a ladder to get to them. Also, this is usually the most important time for the SD to work since the firmware and app updates are often buggy and it seems that sometimes for weeks after you update the cams they dont record properly to the internet. (2) I set the SD to record continuously. But once the card fills up, they stop recording instead of recording over the oldest file. So every month or two I have to remove all the cards, reformat, and replace. (3) The only way to get the SD card info is by removing the cards. This is a pain (ladder access, etc). Can't you set them up so we can access the SD card info from the app.?

1 Reply

  • RokuHaz-M's avatar
    RokuHaz-M
    Community Moderator

    Hi there! Jaz2022​ 

    It sounds like your cameras stops detecting the SD card after each update. To help us look into this, could you please share the following information?

    • Roku Camera Model
    • MAC address
    • Firmware version
    • Smart Home app version
    • Log ID: (pull up your Roku Smart Home app home page > select Account > Roku Support > Submit a Log)

    Looking forward to your response!

    Roku Community Team