Forum Discussion

GeoZervo's avatar
GeoZervo
Newbie
7 months ago

Problem pairing Roku INDOOR SMART PLUG SE

My Roku

INDOOR SMART PLUG SE

will not pair. I have tried multiple smartphones routers etc and when it goes from the BT pairing step to the WiFi connecting step I get this error that says “Get Mesh ID failed” I called customer support and we ended up deleting my account  and the recreating my account which seemed to work at first but got the error later rather than sooner on the first try after the account deletion but the error is still there. Is the Power Plug SE defective? I don’t know what else to try. When I first bought it last year it worked fine. I used it to control indoor Xmas lights so it’s been in a box since Jan 2024. Since that time I re-did network all new SSIDs and I lost the phone with the Roku Home app which is why I had to delete the account. Any ideas? 

3 Replies

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    7 months ago

    Hi GeoZervo,

    Welcome to the Roku Community!

    We understand that your Roku Indoor Smart Plug SE is not pairing with your Roku Smart Home app. We would be more than willing to assist you with this.

    We have already coordinated this with our Roku appropriate team for review and will update you once we have further information about this issue. In the meantime, please provide us with the following details:

    • Device Mac Address
    • Smart home app firmware version
    • Log ID:  (pull up your Roku Smart Home app home page > select Account > Roku Support > Submit a Log)

    We look forward to your response.

    Thanks,
    Riamie

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      6 months ago

      Hi kujayhawk,

      Thanks for posting in the Roku Community!

      We appreciate you for letting us know about the issue you're having with your Indoor Smart Plug SE, which won't pair. We would like to take a closer look at it so please provide us with the following details:

      • Device Mac Address
      • Smart home app firmware version
      • Log ID:  (pull up your Roku Smart Home app home page > select Account > Roku Support > Submit a Log)

      We look forward to your response.

      Cheers,
      Riamie