Forum Discussion

Jadeconnors's avatar
Jadeconnors
Newbie
9 months ago

Paid my smart home subscription but won’t show that it’s paid

I paid my smart home subscription and when i open the smart home app it shows that i don’t have one but when i log into my account on the web it says I’ve paid for it and my next payment is in October 

1 Reply

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    9 months ago

    Hi Jadeconnors,

    Thanks for your first post in the Roku Community!

    We understand that you have an active subscription to the Roku Smart Home camera, yet it does not work when you check it from the Roku Smart Home app. No worries, we are more than happy to assist you with this.

    We would like to know if this happened to all Roku cameras. If so, we highly suggest you try uninstalling and reinstalling the Roku Smart Home app.

    If the issue persists, kindly provide us with the following details below:

    • Firmware version:
    • Mac address of the device:
    • Log ID: (pull up your Roku Smart Home app home page > select Account > Roku Support > Submit a Log.)

    Providing this information will help us to look closely into the issue. Please keep us posted.

    Regards,
    Riamie