Forum Discussion

broberts0624's avatar
broberts0624
Reel Rookie
2 years ago
Solved

Outdoor wireless camera won’t send me notifications

if I comply delete the device from the app and base station and reconnect it it will send me 1 or 2 maybe then after that no matter how close or far I am it won’t do nothing I have check the connecti...
  • RokuEuniceL's avatar
    RokuEuniceL
    2 years ago

    Hi broberts0624,

    Greetings from the Roku Community!

    Thank you for reaching out to us about your problem of not being able to receive notifications for your Roku Outdoor Camera SE. We'll be glad to assist. Please follow the steps below to see if it fixes the issue.

    1. Ensure that the Roku Smart Home app and outdoor camera's firmware are up to date.
    2. Ensure notifications are turned "on" in Settings.
    3. Ensure push notifications are "on.".
    4. Ensure that the Roku Smart Home app is allowed to send notifications to your mobile phone. Check your Apple or Android app permissions.
    5. Check that your detection settings are turned "on" in the Events Recording setting.
    6. Ensure that there are no event recording schedules.
    7. Restart Roku Outdoor Camera SE.
    8. Check if there are any scheduled rules that might affect notifications.
    9. Sign out and sign back in from the Roku Smart Home app.
    10. Uninstall and re-install the Roku Smart Home app.

    If the issue persists, factory reset the Roku Outdoor Camera SE, delete it from the Roku Smart Home app, and set it up again. You can also restart your network router and ensure that your Roku Outdoor Camera SE is not very far from the connection.

    Please don't hesitate to inform us of this step's outcome.

    Sincerely,
    Eunice

kodalyn's avatar
kodalyn
Newbie
2 years ago

Also started having this exact issue within the last 4 days, I have tried all the steps multiple times. Wonder if this on roku' side? 

I have 2 indoor cameras. 

Uckybay's avatar
Uckybay
Channel Surfer
2 years ago

I think it's a problem on their end. Mine haven't worked since Friday. I have 5 cameras and a paid subscription. All of them stopped working at the same time. No notification's, can't connect, etc.

  • GTrue5283's avatar
    GTrue5283
    Reel Rookie
    2 years ago

    I am having the same issue. I have two outdoor SE cameras. Neither one of them will send me notifications anymore. This has been going on for about a week now.

    I have reset them, along with my android phone and my router. Still no notifications.

    • GTrue5283's avatar
      GTrue5283
      Reel Rookie
      12 months ago

      Ok, I am receiving notifications again. It took a few weeks after resetting everything. Not sure why they are working now. But it is nice to have them back the way they were when I installed them.

      • RokuRiamie-D's avatar
        RokuRiamie-D
        Community Moderator
        12 months ago

        Hi GTrue5283,

        Thanks for the update!

        We are glad to hear that you are now getting notifications again on your Roku camera. Please don't hesitate to reach out again if you have more concerns with your Roku.

        We hope you continue to have a better experience using Roku Smart Home devices.💜

        Best Regards,
        Riamie