Whenever I have issues there are always other people posting here with the same issues at the same time. My setup wouldn't cause other people to have the same new problems at the same new time. Also, I follow all of Roku's recommended troubleshooting and it never resolves the issue. NEVER. This has been going on for almost two years. And on top of that, the problems usually go away without any action on my part, either after a firmware update or some hocus pocus on the Roku back end. Therefore, the problems must be at Roku's end. QED. Junk product.
If someone says they have had zero issues with Roku Smart Home pardon me if I am in disbelief.
I honestly haven't. I have absolutely made some human errors on my end which after a little time I'm always able to figure it out. I'm truly sorry you feel you have junk product. No one enjoys that feeling. I'm not sure I'm able to help you at this point you've seem to given up on Roku which is unfortunate but I can understand the frustration. You're probably right at some point there has been back end mistakes Roku has made. I'm not working there so it's hard to know what they've been but of course they have. I'd similarly be in disbelief if there's a tech company out there that hasn't.
Sometime we learn the most about ourselves and product by trying another. Maybe it's at the point in your specific situation that you test the feeling that Roku is junk and go with another company. To be fair if you went with a top of the line set up that wouldn't give you a apples to apple comparison. But if you got a set up at the same price point and you end up being right, you don't expereicne any issue or problems than I'd be happy for you and you would have a working set up and express a statement that could have merit.
If you still with what you have then you have the community of users to try to help when things go wrong and a team at Roku who is doing there best to improve upon the products they sell.
I wish you all the best and will always be here to try to help or a sound board to vent valid frustrations.
The point of this forum is to raise issue and seek solutions. Telling us that you have no issues with a product or that we should keep seeking solutions and not give up is not helpful. It's not like folks here haven't given Roku plenty of chances to help. There's a limit at which it becomes clear that the product is not performing as advertised. It's unreasonable to keep asking customers to troubleshoot.
As just one example, I have a Roku smart bulb that was working fine for over a year. Then Roku put out an update and the sleep (dimming) feature stopped working. Nothing I tried would resolve the issue. Then after about three months the dimming feature starting working again on its own. Then after a few weeks it stopped working again. Yesterday I noticed that the dimming feature is working again. This absolutely is a problem on Roku's end or with their products being unreliable (junk).
Any doubters should check out the Wyze forums since the Roku smart home products are close relatives to Wyze. All of the same complaints are being aired over there too.
The forum is absolutely about helping others find solutions.I feel bad for @benaya because this thread has not moved in a direction to do so. I wanted to go back to understand the scope of our conversation and way down at the bottom I included my original posts. I ended with asking what someone has tried in regards to troubleshooting so I could attempt to lend a helping hand. I'd like to help you with your set up if you're having issues.
But I'm here to help. When I have had issues I've come here to ask for help. @benaya did and I'd still like to try to help. Calling the product junk probably didn't help the person but I can't say for sure. If you want to vent by saying junk you can but I personalty wouldn't say its the best use of the forum. I'm not sure it's raising awareness in a constructive way either. I'm not the forum police though so feel free to do your thing I do need help with my new color Roku bulbs. I got two yesterday if you can believe it. Im not lying and I messed up syncing the 2nd one up. They'll be a question in the lights section of the forum if you have any ideas. No need to call the bulb junk though if you do post. I read you loud an clear on that end.
"I'll do my best to try to help. Also, I wouldn't jump to this being a Roku back end issue as someone else posted. As there's a lot of information I'm curious about to be able to know what is causing this.
I've been using Roku home and have multiple roku cameras and have luckily never had a single issues so I can attest that the system can work 100% flawlessly for some .
I by no means want to minimize what your having to deal with though
The first thing I wanted to ask is what have you tried so far in terms of troubleshooting? This would be super helpful to know so I can give you some recommendations from there."
