I can access my wireless outdoor camera over my local area network (WiFi) but I cannot access the camera over the internet when I am away from home. What am I doing wrong? Is the camera not capable of doing this? I like to be able to keep a watch on my home exterior and out buldings when I am out of town.
You should be able to view your cameras via the Smart Home app on your mobile device while away from home. Cannot view them over the internet via a computer or Roku device outside of network, but you can view them on your mobile device. Everything is currently done through the mobile app.
With the outdoor camera, the camera is linked to your base station. Your base station is linked to your network. You can view them on your Roku devices/RokuTVs that are linked to your account while on that network. (ie. viewing cams on your TV via Roku while on network).
Any remote viewing of camera activity is done via the Smart Home mobile app.
I am using the Smart Home Mobile app but still cannot view my camera when away from home for some reason. Anyone have any suggestions?
There have been a couple of firmware updates to the Smart Home cameras recently. I would start by first removing the Smart Home app from my phone. Then restart/reboot the phone and reinstall the Smart Home app to my phone.
Then try to connect to the cameras. If successful, run the firmware updates to the outdoor cam from the Settings.
Settings/Device info/Firmware version
You can also try updating the firmware from the Home page of the Smart Home app, but I sometimes run into some issues there (may take a while to load while checking and verifying versions). From the Home page, go to Account/Firmware Update
I cannot get my I phone to access my outside ROKU camera. I installed the Required ap. on my phone but I can not get into my camera.
