Outdoor camera won’t connect
I have an indoor wired camera and two outdoor battery cameras. All were operating properly until one outdoor camera suddenly would no longer connect or turn on. I tried rebooting the system and it still would not turn on. What else can I try or Is it a defective camera that needs replaced by Roku?
Hi Mediagonebad,
Welcome to the Roku Community!
We noticed in your post that your Roku Outdoor Wire-free camera SE won't turn on. We would be glad to assist you with this concern.
Before we continue, could you please tell us if there is a status light on your Roku camera at the back of it? In the meantime, I recommend you try the following troubleshooting steps below:
Restart your device:
- Open the charging port on the back of your camera
- Flip the power switch to the OFF position
- Wait 10 seconds
- Flip the power switch back to the ON position
Reset your device:
- Open the Home screen
- Select your device
- Tap Settings
- Scroll to the bottom of the page and tap Delete device
Setup your device again:
- Open the Home screen
- Tap the plus sign from the navigation bar
- Select Add device
- Select your device category and then select a device
- Follow the on-screen instructions
For more details, you can visit our support article on How to factory reset your Roku Smart Home device | How to set up your Roku Outdoor Camera SE
Please let us know if these troubleshooting steps help you to resolve your concern.
Regards,
Riamie
