Forum Discussion

Benaya's avatar
Benaya
Binge Watcher
9 months ago
Solved

Outdoor camera stopped working

My outdoor wireless camera stopped working. I've done everything I know of to troubleshoot, like delete and reinstall app, delete and reinstall camera and base, turned switch in back off and on again, did software update, checked internet connection & I don't think there's anything left to do.  I did get the blue light in back of camera to stay on (was off for a while previously), but camera's still not working.  My first camera was replaced by this one due to problems, so I may just have to change brands because I really need the camera.   Any additional suggestions appreciated. 

  • Hi Benaya,

    Thanks for the response!

    I get that the issue of your Roku Outdoor camera is not recording. No worries, I'd be glad to assist you with this issue.

    Please note that the Roku smart camera will only record if there is an event or motion detected. Could you please check if there is an event recording from your Roku Ourdoor camera?

    In the meantime I suggest you try the following details below

    How to choose what to record:
    To manage which events are recorded when a motion event is detected, follow these steps.

    1. Select your device from the Home screen. Make sure your camera is on and you can view the live stream.
    2. Tap Settings settings icon in Roku Smart Home mobile app in the corner
    3. Select Event recordings
    4. Toggle on Record motion events
    5. Select Smart detection events instead of All motion events
    6. Tap Smart detection

    Tap smart detections

    1. Toggle off the event types you do not wish to record

    Toggle off the event types you do not want to record

    Please keep us posted.

    Regards,
    Riamie

11 Replies

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator

    Hi Benaya,

    Welcome to the Roku Community!

    We appreciate you reporting this issue to our attention and for troubleshooting the camera to try to fix it. We would be glad to provide you with additional troubleshooting steps for this issue.

    Could you please provide more details about the specific issue with your camera? When you mentioned it's not working, do you mean it has no power, is the device offline, is not recording, or is not sending notifications? This information will help us investigate the issue more thoroughly and offer you specific troubleshooting steps.

    Thanks for your cooperation and understanding. We look forward to your response.

    Regards,
    Riamie

    • Benaya's avatar
      Benaya
      Binge Watcher

      The blue light is on on back of camera, but camera's not recording. alerting, etc. As mentioned, I took all the troubleshooting steps I was aware of to no avail. 

      • Sappy4179's avatar
        Sappy4179
        Channel Surfer

        I too am having same issue and Roku has been less than helpful. My camera is less than one year old and under warranty but its like pulling teeth to get a solution or replacement that works.