Forum Discussion

txmnrebel's avatar
txmnrebel
Reel Rookie
8 months ago
Solved

Outdoor camera se will not pair

My outdoor wireless camera keeps replying with the message "travel mode enabled." I have taken the pairing steps without success, and the message keeps repeating.

  • RokuReynan-L's avatar
    RokuReynan-L
    5 months ago

    Hi, Zorro1953.

    Welcome to the Roku Community!

    Thanks for letting us know that you're also having an issue with being stuck in travel mode. We're here to provide a step you can try.

    Could you please try re-setting up your camera? Let's see if that would make any difference.

    Here's how:

    1. On the Home screen, select your smart home device
    2. Tap Settings
    3. Scroll down and tap Delete device
    4. Tap Delete or Yes to confirm your selection
    5. Re-setup you camera

    If the issue persists, please keep us posted.

    Thanks,
    The Roku Community Team

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    8 months ago

    Hi txmnrebel,

    Welcome to the Roku Community!

    Thanks for letting us know that you are getting message "Travel mode enabled" on your Roku Smart Home app. No worries, we would be more than willing to assist you with this.

    Roku Smart Home cameras does not have travel mode. To proceed, we would like to know the details below:

    • Does it happened from all of your camera?
    • May I know what are you trying to do with the camera why you received this message?
    • When did you start to experience the issue?

    In the meantime, I highly suggest you try to uninstall and reinstall the Roku Smart Home app and proceed with the next steps to restart the camera.

    Open the charging port on the back of your camera

    1. Flip the power switch to the OFF position
    2. Wait 10 seconds
    3. Flip the power switch back to the ON position

    Providing this details, will help us to look closely into the issue. We look forward to your response.

    Regards,
    Riamie

    • txmnrebel's avatar
      txmnrebel
      Reel Rookie
      8 months ago

      Does it happen from all your cameras? I believe you mean all cameras. No, it is just this camera. Initially, I brought the camera in to charge it. After charging it I turned the camera on and it kept repeating "Travel Mode Enabled." 

      I have uninstalled the camera but have been unsuccessful with the reinstall. When I try to reinstall I receive the pairing notice along with the travel mode message. It keeps repeating these messages and I do not get a successful pairing. I received a message that the pairing was not successful and retried.

      The device ID: SOS51383MWOT. MAC: 7C67AB24C733.

       

      • RokuRiamie-D's avatar
        RokuRiamie-D
        Community Moderator
        8 months ago

        Hi txmnrebel,

        Thanks for posting in the Roku Community!

        We would be more than willing to look closely into the issue of your Outdoor camera that keeps on giving you the message "Travel Mode Enabled."

        Please send a photo of the box containing the camera and an image of the camera's bottom where the label is. Your cooperation in providing these visuals will help us investigate the issue further.

        Thank you for your understanding. We look forward to your response.

        Regards,
        Riamie