Outdoor Camera Not Triggered By Any Motion
Hello,
I recently purchased one of the wireless outdoor cameras and cannot get it to be triggered by ANY motion. The camera is set up properly. It is connected to the app. I can view the camera's feed. It will even motion tag moving objects, like cars, but it is never triggered to record anything - be it video or photo.
I have tried all the usual advice provided here, such as updating firmware, making sure all the motion detection features are on, turning sensitivity to 100, deleting conflicting schedules and rules, restarting my modem and routers, restarting the camera, deleting the camera, deleting the app, etc.
I have tried ALL the usual advice - none of it works. Please don't simply copy/paste the usual support reply listing all of these steps - they are not the solution here.
When deleting the camera and re-connecting it to the app, the camera will function properly for a few minutes, being triggered by me placing it back on its mount. After that - nothing. I've deleted and re-added the camera dozens of times. It'll trigger and record properly for a few minutes and then stop until it's deleted and re-added again. I've even resorted to placing the camera in a location facing a main road with lots of traffic, turning off the cooldown period, and waiting for it to be triggered by a passing car. Again, the camera will tag moving vehicles with a green box - so it is fully aware of the movement - it simply will not be triggered to record video or even a photo. Yes, I have a subscription active.
This camera absolutely refuses to record motion of any kind after a few minutes of being set up. Again, I even set the cooldown period to ZERO and it still won't record anything. It's been facing the highway for about 6 hours now and has recorded exactly zero motion events - despite tagging every car that drives by with a green box.
AGAIN: I have tried ALL the usual troubleshooting tips - I require something more than the usual copy/paste replies I see in every post here. I need actual support, not repeated FAQ copy/pastes.
Thanks for any help that anyone can provide - this is extremely frustrating.
PS - I should note that I have an indoor Roku camera that functions just fine and records motion exactly how I programmed it to - so I'm not new to setting these cameras up. I require actual support, not the usual copy/paste replies.
Hi, Anonymous
It's our greatest pleasure to welcome you here in the Roku Community.
We appreciate you for sharing this information with us, and we'd be more than glad to assist. We understand that your Roku Outdoor Camera is able to detect motion. Kindly perform the steps below to adjust the motion detection sensor on your camera.
- Tap Home from the navigation bar
- Select your camera or doorbell
- Tap Settings in the corner
- Tap Detection settings
- Move the slider(s) to adjust detection sensitivity settings
For more information, you can visit this support article for guided steps at How to adjust motion detection settings
Please let us know what you find out.
Best wishes,
KashHi Melcrowne,
Greetings from the Roku Community!
We appreciate you letting us know about your problem with the Roku Smart Home app that alerts you nonstop when the app is open but doesn't alert you when it's closed. We will work with you to know what went wrong so we can assist you further and fix the issue. We recommend performing the below steps to see if you can resolve the issue:
- Ensure that the Roku Smart Home app and outdoor camera's firmware are up to date.
- Ensure notifications are turned "on" in Settings.
- Ensure push notifications are "on".
- Ensure that the Roku Smart Home app is allowed to send notifications to your mobile phone. Check your Apple or Android app permissions.
- Check that your detection settings are turned "on" in the Events Recording setting.
- Ensure that there are no event recording schedules.
- Restart your Roku Camera.
- Check if there are any scheduled rules that might affect notifications.
- Sign out and sign back in from the Roku Smart Home app.
- Uninstall and re-install the Roku Smart Home app.
If the issue persists, factory reset your Roku Camera, delete it from the Roku Smart Home app, and set it up again. You can also restart your network router and ensure that your Roku Outdoor Camera SE is not very far from the connection. Once you are able to receive notifications when the Roku Smart Home app is closed, you can check out this support article on how to reduce the number of unwanted Roku Smart Home notifications.
Please don't hesitate to inform us of the outcome.
Sincerely,
EuniceHello! Mike4121,
Thanks for sharing in the Roku Community!
We appreciate your inquiry regarding the connectivity issues of your Roku Outdoor Camera to Wifi. We are happy to help.
If you experience connection issues with your base station or camera, try the following suggestions.
Base station
- Check the status light to determine the current state
- Remove the power cord for a moment and then plug it back in to restart your base station
- Check the network connection
- Wired connection: Try removing and reconnecting the Ethernet cable on each end. If that does not help, try switching to another port on the router and/or use a different Ethernet cable.
- Wi-Fi: After you set up your base station using a wired connection, you can switch it to a Wi-Fi connection. If you encounter connectivity issues when doing this, check that there is a strong signal from the wireless router. If the signal is weak, try moving the base station to another location to help reduce interference.
If you continue to encounter connection issues with your base station, perform a factory reset by pressing the pinhole button next to the USB port with a paperclip (or similar) and then try again.
Camera
- Check the status light and identify the current state
- Charge your camera. The status light on your camera will flash red while charging and turn solid red after roughly 4 hours when fully charged.
- If the connection is dropping after the camera was set up, check the wireless signal strength on the Device info page in the smart home app. Try moving your base station and/or camera to another location to strengthen the signal and reduce interference.
Due to privacy and security reasons, your outdoor camera cannot be factory reset. However, you can restart it. Simply open the weatherproof cover on back of the camera and slide the power switch off, wait a moment, and switch it back on. This procedure does not erase network settings or remove it from your Roku account, but may help with troubleshooting.
For more detailed information about setting up the Roku Outdoor Camera SE please check it here.
Regards,
Arjiemar
