Forum Discussion

Shane0293's avatar
Shane0293
Reel Rookie
2 years ago
Solved

Now it says my phone is not compatible

That's really messed up it was working sometimes all ways something wrong with this cameras never no more ruko

  • RokuRiamie-D's avatar
    RokuRiamie-D
    2 years ago

    Hi Shane0293!

    Thanks for posting in the Roku Community!

    Thank you for sharing your concern about your Roku Camera, which is not working sometimes and now gives an error message that your phone is not compatible. We would be more than willing to provide you with further details about this.

    To ensure that you are getting the most optimized and secure experience from your Roku Smart Home cameras, it's important to be aware that these devices are subject to constant updates. These updates are designed to improve functionality and enhance security features. Consequently, to take full advantage of the improvements and ensure that your Roku Camera operates efficiently, it's crucial to keep the operating system of your mobile phone updated. This compatibility between your phone and the Roku Camera system allows for smoother operations, better access to new features, and a more reliable home security experience.

    Thank you for your understanding.

    Regards,
    Riamie

2 Replies

  • Shane0293's avatar
    Shane0293
    Reel Rookie
    29 days ago

    You bought to get me killed because you can't fix this app I hope u are happy

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    2 years ago

    Hi Shane0293!

    Thanks for posting in the Roku Community!

    Thank you for sharing your concern about your Roku Camera, which is not working sometimes and now gives an error message that your phone is not compatible. We would be more than willing to provide you with further details about this.

    To ensure that you are getting the most optimized and secure experience from your Roku Smart Home cameras, it's important to be aware that these devices are subject to constant updates. These updates are designed to improve functionality and enhance security features. Consequently, to take full advantage of the improvements and ensure that your Roku Camera operates efficiently, it's crucial to keep the operating system of your mobile phone updated. This compatibility between your phone and the Roku Camera system allows for smoother operations, better access to new features, and a more reliable home security experience.

    Thank you for your understanding.

    Regards,
    Riamie