Notifications saying I’m signed out but I’m not I’ve done everything to reset sign in again
I have received over 50 messages that I’m signed out. But I’m not? I’ve done everything to resolve!! Help plz!? Scam??
Forum Discussion
I am getting them too. Rather than my normal notifications about which camera has movement it is sending you have been signed out.
Hi, Oceankissed
Thanks for posting here in the Roku Community.
We appreciate you for letting us know about the issue you have encountered with notifications with the Roku Smart Home app, and we'd like to investigate this issue. Can you please provide the information below:
- Roku Smart Home device model and Mac Address. (Smart Home mobile app, > Settings> Device info)
- Log ID (from the Roku Smart Home app, select Account > Roku Support > Submit a log)
- Mobile device brand, model, and OS version.
- Screenshot of the Notifications.
In addition, we recommend uninstalling the Roku Smart Home app, and installing it once more to see if this resolves the issue.
Please keep us posted.
Best wishes,
Kash
