Forum Discussion

GunnerMom's avatar
GunnerMom
Reel Rookie
3 years ago

Notifications not sent to iPhone

Why is there a time lag between an event and the notification I receive.  I’m not getting notifications on my phone until 10 minutes after the event. 
roku outdoor camera se.  

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator

    GunnerMom

    Thanks for the post.

    We would recommend trying to move the Roku Smart Home camera close to the base station to see if you are still experiencing the same issue. In addition, is your mobile device in which you are receiving the same notifications on the same wireless network as your Roku Smart Home camera?

    Please keep us posted and we will be able to assist you further.


    Thanks,
    Danny

    • Whosatmyhouse's avatar
      Whosatmyhouse
      Newbie

      How close is necessary because mine takes 30 seconds to send a notice to my phone. When I view the image, the person is out of the frame.  My base is 20 to 25 feet away.

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator

        Whosatmyhouse

        Thanks for the inquiry.

        Have you tried the troubleshooting steps provided in my previous post? Please keep us posted what you find out and we will be able to assist you further.


        Thanks,
        Danny