Forum Discussion

Mulvany77's avatar
Mulvany77
Newbie
3 years ago

Notifications not sent to iPhone

I set up the 360 camera in my phone but no matter what I set the sensitivity settings to, no one in my home gets motion notifications.    Any advice on what to do?
becca7's avatar
becca7
Binge Watcher
3 years ago

I am having same problem on the SE camera 😠

I ended up calling roku and after being on phone for an hour the camera was defective.. Got a new one it work but it will not send A notification to my phone ðŸ˜¡ and I can not figure out why. I deleted and reinstalled a couple time 

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    3 years ago

    Hi Community users,

    If you are still experiencing an issue with receiving notifications to your iPhone, can you please provide us with the following information:

    -which Roku Smart Home camera are you using
    -brand, model, and OS of your mobile device
    -Log ID when this issue occurs (from the Roku Smart Home app, select Account > Roku Support > Submit a log)

    Once we have this information, we will be able to assist you further.


    Thanks,
    Danny

    • krsherman's avatar
      krsherman
      Binge Watcher
      3 years ago

      I just set up my camera for the first time and have the same issue. I will submit a log.

    • jmcd's avatar
      jmcd
      Newbie
      3 years ago

      I'm no longer receiving notifications for motion detection on my floodlight camera either. I initially had trouble receiving them then reinstalled the camera and it worked and I was getting too many so adjusted settings. Once my trial subscription ended, I stopped receiving notifications altogether.

      Roku Floodlight Camera

      iPhone 12, iOs 16.0

      Log ID 32026

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        3 years ago

        Greetings jmcd 

        Welcome to the Roku Community and thanks for posting regarding the issue you are experiencing with not receiving notifications.

        Please be aware that I have passed along your concerns and information to the appropriate Roku team to investigate further. Once more information is available, I'll be sure to post an update in this thread.

        Your patience and understanding in the meantime is much appreciated.


        Thanks,
        Danny

  • mlm44's avatar
    mlm44
    Roku Guru
    3 years ago

    I am getting some notifications. It seems that there is no notification if the phone is near the camera when it detects something, only getting notifications when the phone is away from the camera.