Forum Discussion

Parrish36's avatar
Parrish36
Newbie
11 months ago

Not taking videos of events

So i accidently let my subscription lapse for my cameras at home and now its paid the cameras are only taking pictures but no videos. And the day before sub ended the cameras were recording just fine

2 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert
    11 months ago

    You probably have to remove them from your account and link them again.  I don't know if that requires starting all over again or if you can just delete and then add the cameras in the Smart Home app.  RokuJohnB may have better advice.

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    11 months ago

    Hi Parrish36,

    Welcome to the Roku Community!

    We appreciate you for letting us know that your Roku camera is not video recording events. We would be more than willing to sort this out for you.

    Let's see if this will work for you.

    1. Ensure your Roku Smart Home app is running the latest software version
    2. Uninstall and reinstall the Roku Smart Home app
    3. When logging back in after you reinstall the Roku Smart Home app, I suggest you try the following:
      • At the app's log-in screen, do not click "Sign in as" when the email address is already filled in.
      • Instead, click "Use a different Roku account" at the bottom.
      • Enter the email address (use the same one as it showed up on the previous page).
      • Enter the account password and hit Sign in.
      • This will sign in as new again and bypass the saved credentials.
       

    After logging back in, leave the smart home app/lock the phone trigger motion on the camera and see if you will get an event recording now.

    We hope to get this sorted out soon.

    Cheers,
    Riamie