Not receiving notifications from indoor camera

Hi Llorien,

Welcome to the Roku Community!

Thanks for bringing this to our attention, and we would want to help you with this. You can set up your notifications from your Roku Smart Home cameras without subscription. For more information about this feature, kindly refer to our support article at this link: How to configure Roku Home Monitoring System notifications

Please keep us posted on what you find out.

All the best,
Kash

Hello! Abeckmn420,

We're thrilled to have you join us here in the Roku Community!

Thank you for reaching out to us about your Doorbell Camera not receiving any notification. We're pleased to assist.

• Is this the first time you have experienced this issue?
• Do you have a Roku Smart Home subscription?

We recommend that you perform the following steps below.

Troubleshooting:

1. Confirm the Roku Smart Home app and doorbell firmware are up to date.
2. Confirm notifications are turned ON in the doorbell settings.
   • Doorbell Live Stream > Settings > Notifications
3. Confirm Push notifications are ON.
   • Account > Notifications > Push Notifications
4. Confirm that the Roku Smart Home app is allowed to send notifications to their device.
   • The user will have to check their Apple/Android app permissions.
5. Confirm detects motion and detects sound is turned ON in the Events Recording setting.
   • Doorbell Live Stream > Settings > Event Recording
6. Confirm there are no event recording schedules.
   • Doorbell Live Stream > Settings > Event Recording > Schedule > All Day should be toggled ON
7. Turn the detection sensitivity to 100.
   • Doorbell Live Stream > Settings > Detection Zone
   • If the user begins to receive too many notifications, they can lower the sensitivity by 5-10 notches at a time until they receive the desired amount of events/notifications.
8. Confirm if there aren’t any scheduled Rules that might affect notifications.
   1. Tap the [...] at the top of the Roku Smart Home app
   2. Tap Edit Rules.
   3. It should bring up a list of any rules that the user has created.

Please keep us posted on what you find out, and we will be happy to continue assisting you further. We look forward to hearing back from you.

Thanks,
Arjiemar

Thanks for keeping us posted, bcliff

May we know if you're unable to see the recordings from your Roku Smart Home device that is supposed to be saved to your SD card? Additionally, kindly be advised that Roku Smart Devices can send notifications and record events to your SD card without any subscription.
For more information, kindly refer to Roku Smart Home Subscription.

If you have further concerns or inquiries, keep us posted.

Best wishes,
Kash