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Joe7504's avatar
Joe7504
Newbie
12 months ago
Solved

Not getting notified on Roku TV.

Hello we just got a Roku indoor SE camera to evaluate if we should replace all our Wyze cams and subscriptions. Mainly because we want the notification to pop up on the tv.

The smart home app is installed on TV and works when the app is manually opened and shows live view and events.  But we have never received a notification from the TV (phones work OK)  the TV  app is set to notify when a package is detected .  

One thing we noticed is that the camera has never identified a package event even though we walked in front of the camera with various size boxes.

1. Does package recognition work on indoor SE cam?

2. It looks like TV app only allows for package notification. Will person detection be added soon?

We are currently in 14 day free trial.  Thank you 

 

 

  • RokuERey's avatar
    RokuERey
    12 months ago

    Hi Joe7504,

    Thanks for reaching us here in the Roku Community!

    We value your interest in our Smart Home devices. It's essential to clarify that the notification feature for installed Roku Smart Home on the TV is exclusively designed for our Roku wireless and wired doorbells, and does not extend to Roku Indoor Cameras. We will ensure that your valuable feedback is swiftly conveyed to the relevant Roku team for review.

    Thanks,
    Rey

1 Reply

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    12 months ago

    Hi Joe7504,

    Thanks for reaching us here in the Roku Community!

    We value your interest in our Smart Home devices. It's essential to clarify that the notification feature for installed Roku Smart Home on the TV is exclusively designed for our Roku wireless and wired doorbells, and does not extend to Roku Indoor Cameras. We will ensure that your valuable feedback is swiftly conveyed to the relevant Roku team for review.

    Thanks,
    Rey