Forum Discussion

fox259's avatar
fox259
Reel Rookie
3 years ago
Solved

No video of motion detection

At first I was getting video notifications when my indoor SE camera detected motion, a lot of them.  Now I get a notification but there is no video in the events.  It says no recordings go to camera ...
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    We appreciate you for joining us here at the Roku Community, LSUgrad!

    No worries; we're here to find you the best resolution possible. Firstly, please be aware that your Roku TV cannot and will not get alerts/notifications from your outdoor Roku Smart Home camera, as we have a separate platform for this, which is our Roku Smart Home mobile app. 

    Furthermore, have you tried to check the signal strength of your network connection? It may be a factor that you can't get alerts/notifications because of a poor connection. Also, please double-check if the notification has been enabled through the app and through the Settings of your mobile phone. 

    We'll be looking forward to your response as we are committed to finding a resolution to your concern. 

    Kind regards,
    Carly

Cedeslane's avatar
Cedeslane
Newbie
3 years ago

Mine is doing the same thing and I rebooted it and it still just takes pictures instead of a videoing now 

CatCat2's avatar
CatCat2
Streaming Star
3 years ago

I am using the same issue with all 3 cameras, but it seems to be intermittent.  Sometimes I get a playback of the recording and other times I just get a still image.

  • fox259's avatar
    fox259
    Reel Rookie
    3 years ago

    Mine does this intermittently also.  I have found that if I restart the camera or turn my phone off and back on it will resume video.

    • CatCat2's avatar
      CatCat2
      Streaming Star
      3 years ago

      I will try to restart all 3 cameras and see if that doesn't help.  If not, I will try restarting my phone.  If that doesn't work..lol  I guess I will need to see if those ID logs I sent will help them determine what is going on.

    • DeeRichie's avatar
      DeeRichie
      Reel Rookie
      3 years ago

      Same here - - still on trial subscription. One cam gives me pretty consistent video on motion trigger. The other is hit and miss, especially at night:  Though it indicates a motion trigger and recording of 13 or 14 seconds, it will not play back video, only one sill frame.

      I noticed tonight the firmware reports (in error) that both have current firmware. Surely not, as there is a different firmware listed for each camera. Can't update either, as the message says, in error, that both are up to date. 

      Would love to get this fixed. This will be all or nothing:  I like the Roku cams, and willing to upgrade subscription and switch out my other cams to Roku, but not if it proves this intermittent. 

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        3 years ago

        Greetings DeeRichie 

        Welcome to the Roku Community and thanks for posting regarding the issue you are experiencing with your Roku Smart Home device. I'm sorry to hear about the experience—that's not what we aim for.

        Please be aware that we are currently investigating this issue and once more information is available, I'll be sure to update this Community thread.

        Your patience and understanding in the meantime is much appreciated.


        Thanks,
        Danny