Forum Discussion

fox259's avatar
fox259
Reel Rookie
3 years ago
Solved

No video of motion detection

At first I was getting video notifications when my indoor SE camera detected motion, a lot of them.  Now I get a notification but there is no video in the events.  It says no recordings go to camera settings.  I cant find a way to change it.  I have the monthly subscription but no SD card installed.  Why did it stop recording?

  • RokuCarly's avatar
    RokuCarly
    2 years ago

    We appreciate you for joining us here at the Roku Community, LSUgrad!

    No worries; we're here to find you the best resolution possible. Firstly, please be aware that your Roku TV cannot and will not get alerts/notifications from your outdoor Roku Smart Home camera, as we have a separate platform for this, which is our Roku Smart Home mobile app. 

    Furthermore, have you tried to check the signal strength of your network connection? It may be a factor that you can't get alerts/notifications because of a poor connection. Also, please double-check if the notification has been enabled through the app and through the Settings of your mobile phone. 

    We'll be looking forward to your response as we are committed to finding a resolution to your concern. 

    Kind regards,
    Carly

50 Replies

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  • SweetnPumkin's avatar
    SweetnPumkin
    Newbie
    2 years ago

    I’m getting motion detection notifications with seconds attached, but when I click on it there is no video. It’s giving me something video not uploaded to cloud. It’s very intermittent. Could it be my WIFI connection?

  • Heartscontent's avatar
    Heartscontent
    Newbie
    2 years ago

    Same issue.  On the trial I got videos.  Then I bought the subscription and no more videos,  just still shots. I restarted, still no videos.  I need a refund or free month subscription IF it can work right.  

    • RokuCarly's avatar
      RokuCarly
      Community Moderator
      2 years ago

      We appreciate you for joining us here at the Roku Community, Heartscontent!

      Thanks for raising your concern with us. No worries; we're here to find you the best resolution possible. We suggest trying to sign out of your account on the Roku Smart Home mobile app, wait for about 20 seconds, and re-log into your account. Furthermore, if the issue still occurs, kindly refer to RokuEuniceL's troubleshooting process. 

      We're eager to know how it goes, so kindly keep us posted. We'd be more than willing to further help you with this as your convenience and satisfaction are what we aim for. 

      Sincerely,
      Carly

      • dakopyc's avatar
        dakopyc
        Binge Watcher
        2 years ago

        I had the same issue: 

         
        Signing out of the app, waiting, and then signing back in didn't fix the issue at all. Restarted the camera several times also. No beans. Ugh. Come on, folks, please FIX the flaky issues around video clip capture!
         
        This product is USELESS as a security camera, unless it's going to reliably capture more than just one still image of the camera when it gets triggered.
         
        Please keep me informed of the timeline for fixing this issue.
  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    3 years ago

    Greetings fox259 

    Welcome to the Roku Community and thanks for posting regarding your Roku Smart Home Indoor Camera.

    We would recommend rebooting your Roku Smart Home device and seeing if the issue persists.

    Please keep us posted what you find out and we will be more than happy to continue assisting you. We look forward to hearing back from you.


    Thanks,
    Danny

    • Cedeslane's avatar
      Cedeslane
      Newbie
      3 years ago

      Mine is doing the same thing and I rebooted it and it still just takes pictures instead of a videoing now 

      • CatCat2's avatar
        CatCat2
        Streaming Star
        3 years ago

        I am using the same issue with all 3 cameras, but it seems to be intermittent.  Sometimes I get a playback of the recording and other times I just get a still image.

    • Erinvickers1116's avatar
      Erinvickers1116
      Reel Rookie
      2 years ago

      Our doorbell camera does the same thing. Big error comes across and there’s just a blurry picture and no video. 

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        2 years ago

        Hi Erinvickers1116,

        Welcome to the Roku Community!

        We understand that you're having a problem with your Roku doorbell camera. We will be glad to help. Do you have event recording enabled for your Roku Smart Home device? Could you provide us with a photo or video of your running issue? What troubleshooting steps have you taken so far?

        With detailed information, we will be able to assist you further.

        Thanks,

        John

    • housefamily4's avatar
      housefamily4
      Reel Rookie
      2 years ago

      I don’t get it. Worked perfectly during the free trial. Paid for the subscription and now nothing works except for live camera. Tried everything suggested but still doesn’t work. Feeling like a refund is in order unless a solution is offered very soon. 

  • Bpadgett98's avatar
    Bpadgett98
    Newbie
    2 years ago

    I currently have a subscription but none of my TVs show video anymore. It just says this

    video is currently unavailable. It was working on all TVs then just quit. I have reset and even re installed to no avail. It works on my I phone and all TVs show camera turned on in the system

    but still no video. 

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      2 years ago

      Hi Bpadgett98,

      Welcome to the Roku Community!

      We appreciate you contacting us regarding the problem with your events recording on camera when accessing them on your TV. Please let us know when this issue started and what troubleshooting steps you have taken. 

      With more detailed information, we can provide you with the appropriate next step.

      Thanks,

      Rey

       

    • CN22285's avatar
      CN22285
      Channel Surfer
      2 years ago

      Camera did not record any movement all night. Last recorded movement was at 10:50pm. When I checked log in the morning there was nothing after that point. Even though people walked by camera. It didn’t start recording/logging movement again until I opened the camera and kept it live for a minute. Let’s hope nothing happened overnight that I’d need proof of. My neighborhood is sketchy…

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        2 years ago

        Hi CN22285,

        Thanks for posting regarding your Roku Smart Home device in the Roku Community!

        We're sorry for the inconvenience that it has caused. That's not what we aim for.

        We recommend rebooting your Roku Smart Home device and seeing if the issue persists.

        Please keep us posted on how it goes.

        All the best,

        Chel

  • housefamily4's avatar
    housefamily4
    Reel Rookie
    2 years ago

    Same here. After the trial period I subscribed. Now no notifications at all. Rebooted everything multiple times. Feel like I’ve been scammed.