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kcelalee's avatar
kcelalee
Newbie
2 months ago

NO sound non my playback recordings indoor camera

I have two indoor camera's less than 6 months old, I've been able to hit record on live videos ( no subscription service) and it saves the live with sound to my Album on my app, and my phone. Well to...
cameras & doorbells
kcelalee's avatar
kcelalee
Newbie
2 months ago

This just happened to me, ROKU customer service said they had never heard of this issue and sent it to engineering. I can watch the video on the app, my cloud the sd card on my computer but there is NO sound. All sound worked and was enabled before recording and sd card was used. This was a VERY important footage that the AUDIO needs to be heard. Roku was no help. I can't find any help to figure out how to get the sound from the video