Forum Discussion

hackztor's avatar
hackztor
Roku Guru
2 years ago
Solved

No playback from SD card the playback option is missing

Sad part is I already pay for Roku cloud and still would I just want my sd card access from the camera as well. Not going on a ladder everytime to view IF anything happened. Pathetic roku. Either tell us you will fix it or not so we can leave. Sad part is roku not gonna sell a lot then get out of the smart home business and blame it on oversaturated market when it is just dumb Roku decision.

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi hackztor,

    Thanks for posting here in the Roku Community.

    We sincerely apologize for this experience, and we want to make sure that you're the best of the features offered by our Roku cameras. Videos are always captured to your micro SD in Full HD 1080p. When your card runs out of space, the oldest footage is overwritten to make room for new recordings. We recommend checking first if you've already set-up the recordings of your camera to access it on your SD card. To record to your micro SD card, open the smart home app and follow the instructions below.

    How to record to your Mico SD card.

    Event and continuous recordings

    1. Select your camera from the Home screen
    2. Tap Settings  in the corner
    3. Select Advanced settings
    4. Tap and toggle Record to MicroSD card
    5. Select Continuous or Events only

    Scheduled and time-lapse recording

    1. Select your camera from the Home screen
    2. Tap More More icon with 3 dots in the Roku Smart Home mobile app - microsd card slot
    3. Select Scheduled recording or Time-lapse
    4. Enter the details for the recording

    If you've already done the steps and still can't access the recording through your camera, please let us know so we can take further action to address this.

    Keep us posted.

    All the best,
    Kash

    • AppleGuy's avatar
      AppleGuy
      Channel Surfer
      2 years ago

      So are you saying that you SHOULD be able to access the continuous recorded video from the SD card through the Roku Smart Home app?

      If so, I can't either.  Please explain exactly how to access that video.

      Thanks.