Forum Discussion

Mdrjazz's avatar
Mdrjazz
Reel Rookie
5 months ago

No Chime or notification with motion

Unable to get chime or phone notification with motion sensing.  chime only works pushing doorbell.

3 Replies

  • RokuReynan-L's avatar
    RokuReynan-L
    Retired Moderator
    5 months ago

    Hi, Mdrjazz.

    Greetings from the Roku Community!

    We appreciate you reaching us about having an issue unable to receive notifications. We'd like to know more about this.

    Please be informed that the chime only works when the doorbell is pressed, not for notifications.

    Are you receiving any event recordings on your Smart Home app? Also, is this the first time you're having this issue?

    We'll wait for your response.

    Thanks,
    Reynn

     

    • Mdrjazz's avatar
      Mdrjazz
      Reel Rookie
      5 months ago

      Yes. Motion detection is functional and recording video works fine. However the chime only works when pushing the doorbell. 

      • RokuReynan-L's avatar
        RokuReynan-L
        Retired Moderator
        5 months ago

        Hi, Mdrjazz.

        Thanks for getting back to us!

        As we have said above, the doorbell only works once the doorbell is pressed. It won't make any sound once there is a motion on the camera. 

        Furthermore, you may visit this support article on getting to know your Roku Video Doorbell and Chime SE

        We hope you'll find this information helpful. Let us know if there's anything else we could further assist you.

        Thanks,
        The Roku Community Team