Forum Discussion

amandad88's avatar
amandad88
Newbie
3 months ago
Solved

New Wireless Outdoor Camera record events issue

I am aslo having this problem with my new outdoor wireless camera. Ive done all these things that you've said to do multiple times and it still didn't work.

smart home events
  • RokuRiamie-D's avatar
    RokuRiamie-D
    3 months ago

    Hi amandad88,

    Thanks for posting!

    We understand that your Wireless Outdoor Camera is not recording videos. Here are some steps to resolve the issue:

    Log out and back into the smart home app:

    1. Open the app and go to "Account" in the bottom left corner.
    2. Select "Sign Out."
    3. On the sign-in page, choose "Use a different Roku account" and manually enter your email and password for a refresh.

    After logging back in, exit the app, lock your phone, and trigger motion on the camera. It may take up to a minute to receive the event notification.

    If the issue persists, please let us know for further assistance.

    Roku Community Team

1 Reply

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    3 months ago

    Hi amandad88,

    Thanks for posting!

    We understand that your Wireless Outdoor Camera is not recording videos. Here are some steps to resolve the issue:

    Log out and back into the smart home app:

    1. Open the app and go to "Account" in the bottom left corner.
    2. Select "Sign Out."
    3. On the sign-in page, choose "Use a different Roku account" and manually enter your email and password for a refresh.

    After logging back in, exit the app, lock your phone, and trigger motion on the camera. It may take up to a minute to receive the event notification.

    If the issue persists, please let us know for further assistance.

    Roku Community Team